USB port issue on 2013 non-retina 27"

Discussion in 'iMac' started by triple-tap, Jan 9, 2016.

  1. triple-tap macrumors 6502

    Joined:
    Feb 18, 2013
    #1
    I have a 27" 2013 non-retina iMac with the 3.2ghz / 1tb hdd / 8 gigs.

    A few days ago, my iMac randomly had an Alert / Warning / Notification stating that the USB ports were powered down due to something drawing too much power.

    The only thing plugged into the USB ports was a wireless transceiver. However, the mouse continued to work. In fact, all 3 other ports work great with a) a printer; b) an external dvd drive; and c) the wireless mouse transceiver.

    The port that failed is closest to the Thunderbolt ports.

    When I plug the mouse transceiver into this port, I get nothing.

    Hard reset didn't fix it.
    SMC reset didn't fix it.
    A chat with Apple support ended in the support tech telling me to "bring it into the store for a look."

    I have Applecare that is good until 2017, so I am not worried about the cost of the repair. However, I am concerned about the time it will take them to complete it.

    I use my iMac for work and my wife uses it for school... I expect the machine to be gone for at least 10-14 days while they repair it.

    Does anyone have any experience with this exact issue? Is there an easy fix that I have overlooked?

    Thank in advance.
     
  2. Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #2
    If you have AppleCare, take it in.

    Let THEM worry about it.
     

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