I'm a tad frustrated, and thought I'd come here to vent. I've been having sync problems with the iPhone and iTunes for a while (MDReportTool crashing, failing syncs, etc). Twice before it's happened it has left the phone in the silver Apple logo state. A reset solved he problem, and I would be on my way. This third time it did it, no matter how many resets I did, the phone would not back out of its Apple splash screen. To make matters worse, plugging the phone into the MacBook did nothing (worse than McBain's goggles!). So my next step is obvious... get help. I went to the Apple site, and found the self-help tech section to be pedestrian and useless. At that point I picked up my home phone and dialed the iPhone help line. To get the b-e-a-utiful notification that Apple support is only for daywalkers, people that choose to crash during normal business hours. I've contacted Apple service by phone twice before (once for this problem, and once for faulty headphones), but as luck would have it, both issues came up during daytime hours. The crappy thing is that I had to rely on a third-party site (I love you, MacRumors!) to solve this problem. To me that's inexcusable. Some folks at work ask me how the iPhone would fare in a real business environment, and at this point I have my serious doubts compared to Palm, SmartPhones, and Blackberries. Compared to those three powerhouses, the iPhone still comes across as a "toy".