User having problem with mac remembering settings

[glennyboiwpg]

I work on a PC but I have mac users in my office, and with the head tech guy on vacation i (a programmer) have to support everyone.


A user has it set up so that has a roming profile, (i'm assuming the profile is held on one of our g4s that are acting as a server).

He also has an external maxter hard drive (I think connected through firewire 800) and in Ilistrator its set as his primary hard drive.
(Illistrator -->preferences --> plug in scratch drive) This setting should be set to the external hard drive, but it always keeps going back to the primary hard drive.

any clue whats going on?

 

[NJuul]

Is the external drive plugged in and mounted on the desktop?
If not, Illustrator will revert back to the internal drive.

 

[glennyboiwpg]

yes, the external hard drive, has never been unplugged. and I doubt it was ever unmounted either.