I have had the same issues for the past 2 weeks....
Tried various connections, in different countries, wifi, cable to no avail...
Have waited for up to 3 days, still nada...
Only this morning a new message has appeared, which is down right frustrating...
"could not find installtion information for this machine, please contact aplle care"
What information are they lacking!!!
I bought my MBP off the apple store, through my Apple ID, and downloaded the OS LION through the App Store, for which you have to log on too, then it downloads to YOUR machine...
What possible information could they now want! This is ridiculous, I am in need of my laptop! Its only 8 months old! This netbook does not do my business any favours as an editor and photographer!
Now contacting Apple Support! more time wasted!
