USPS return speed

I assume you have a tracking number? Go online to see where it is.

Personally, I would have taken it into the store so that I knew they had it, and more important, THEY knew they had it.

(I had to return one. There was a nice return label in the box, but I just wanted to know 100%, and get an instant credit back)

 

No tracking numbers for these pre-paid packages. I sent mine on Monday and, hopefully, it will be there on Friday.

 

You are okay. Do not worry. I am in the same position.

I sent my husband's iPhone 5 back on the 28th. Apple has still not received it. I spoke with Apple today and they can see in their system that I dropped it off at the post office. USPS gave me a receipt when I dropped off the phone. The receipt had a very long label # on it. I gave Apple that number and they could see that I dropped off my phone.

Apple told me it takes 6-8 workings days for them to get merchandise back. Today is day 6. I really did not think it would take this long. If the item is not there by day 9, it gets marked as lost and a refund is issued. Hope this input helps.

 

Same boat. Mine just updated.

10/4/2012 03:03 PM Departing Newgistics Facility ATLANTA, GA
10/4/2012 08:22 AM Inducted into Newgistics Ne... ATLANTA, GA
9/29/2012 01:40 PM Picked up by USPS MIAMI, FL
9/28/2012 04:28 PM Label Created

Can't wait for my refund + cancel At&t.

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My story, if you're interested. I'll make it short. I received my phone the 21st, scratched. Replaced twice, both of those were also scratched. Apple store would NOT take back my replacement phone and actually told me it was not returnable at all, that I was stuck with this phone. Called AppleCare and after about an hour I was sent a return label.

Never again will I exchange for a replacement without going through the return / buy new process.

 

What I mean by that is returning an item fully rather than exchange for a "new" one at the Genius Bar, without going through the paper work.

And to track, go back to the email you received with the shipping label. there's a link there that allows you to track your status.

 

Why would you send something that expensive via USPS?

 

Have you received your refund yet? Or any confirmation that Apple has received it?

Still waiting on mine.

 

great to hear that you're not getting any tracking details either.. I have been worrying about my replacement as I dropped it off at USPS and they didn't give me a receipt that I dropped it off or anything.. I finally had them give me a receipt after the fact for proof in case it doesn't arrive where it needs to be

 

1.5 weeks and they got my phone back today per the tracking. But no refund yet.

 

when did the tracking info update? or did you not check?

 

It seems nightly it updated but today it updated during the day when it got delivered.

 

Thread title is the first time I have seen USPS and speed in the same sentence.

 

Any update to this situation? I sent my return around 2 weeks ago and still no update on the USPS site.

 

Return takes 7-10 days. Unfortunately USPS does not update as often as Fedex or UPS. Call Apple customer service and they will tell you the status of your package.
By the away, Each label HAS a tracking # on it.

 

I am in the same boat. I can't believe it takes 2+ weeks to ship a package back within the US!

I called Apple and they said the package is on the way and may get cleared in the next few days. I wish they had just let me return the phone in the store (it would have been much quicker)!

 

I did get a receipt but the online site still just says picked up by USPS with no further update on the status. Let me know if your status changes.

I already tried calling Apple customer service and they said it should arrive within the next couple days but it's already been 2+ weeks!

smartbot - I wish they allowed in store return too :/

 

Hi, have you received your refund? How long did Apple receive your returning? I have the exact same problem... And it is already been a month since I sent my package....