I'll call the International Claims Processing on Monday, but I want to know if I'm the only victim here. - I sold an iPhone via eBay on Jul 17 to Russia - I bought insurance - After a month, the buyer filed a claim about not receiving it - Earlier today, I received a notice in the mail denying my claim. When I shipped this item, I bought insurance for it because it was my understanding that insurance covers for damages, lost and theft. The USPS' denial of my claim is based on the package containing "prohibited items." How does an average citizen like me suppose to know what's prohibited in Russia or in any country for that matter? Is there an official Prohibited List of items? If so, is the American public fully aware of it? I clearly wrote down "Apple iPhone" in the Description section of the Customs and Declaration form. If anyone should have an official list of prohibited items, I would think it would be all of the postal services here in the U.S. Why didn't the Postal Service here in my town stop me from shipping it? Why didn't the customs department in San Francisco stop the item from being shipped? eBay sells stuff every second throughout the world. You'd think they'd be aware of such a list, and stop sellers during the listing process from selling the item. Like I said, I will call on Monday and appeal their decision. What are my chances? Do I have a strong case for getting my money back? Thanks for your time!