"v" Key not working

Discussion in 'MacBook Pro' started by Stradale, Jul 31, 2017.

  1. Stradale macrumors newbie

    Joined:
    Jan 19, 2017
    Location:
    LA
    #1
    Greetings everyone,

    So I have been using my '16 MBP TB since late Jan; been having some issues. At one point the laptop is on but the screen and touch bar don't work, amongst other things. Right now the "v" button essentially decides to only work once out of 6 or 8 clicks, or I have to stab at the key for it to appear. As I am still under warranty, and with the article here (https://www.macrumors.com/2017/02/21/2016-macbook-pro-keyboard-issues/), would my Macbook be replaced outright? My worry is that it will take a while as it is not a base model.

    (Took many attempts for the "v"'s and copy paste to work here)


    TIA.
     
  2. New_Mac_Smell macrumors 68000

    New_Mac_Smell

    Joined:
    Oct 17, 2016
    Location:
    UK / China
    #2
    Try cleaning it with compressed air and jiggling it for a bit before going down the repair route.

    If you do want to take the time to go visit Apple, they tend to replace the top-case of the machine, not the entire computer. But as I said try everything you can before that as it'll take a few weeks. Many threads on this for you to peruse at your leisure too.
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #4
    Give apple a call, it seems that keyboard issues (regardless of the key failing) is becoming a more common occurrence.
     
  4. Stradale thread starter macrumors newbie

    Joined:
    Jan 19, 2017
    Location:
    LA
    #5
    Update:

    After going through multiple Apple Customer service representative up to the senior advisor, I went to an Apple Repair center. They conducted tests and told me that the software side had no issues, so it should be hardware. Later on I had the MBP reinstalled, restored to previous settings with time machine; I fiddled around with the settings of the keyboard, primarily "key repeat" and "delay until repeat"; please do note that the settings I have not touched since I got the laptop, and somehow after moving the slider around it works fine now. Hence not a software or a hardware issue, but a setting within.
     
  5. jerryk macrumors 68030

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #6
    I am more than a little skeptical that a setting would fix this. But if it works...
     
  6. JLRo macrumors newbie

    Joined:
    Aug 2, 2017
    #7
    --- Post Merged, Aug 2, 2017 ---
    Just got back from the Apple Store and the Genius Bar. I had a intermittent 'q' key. They took it in the back and shot compressed air under the key and its back to normal again. The dude says is was probably trapped dust under the key, and if it happens again get a can of compressed air and spray it under the key. And try not to get any actual liquid under there. Seems OK for now but if it keeps happening I will not be happy.
     

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