Dear Vaja.
I recently purchased one of your iPhone 4S cases, the Black Series iVolution Top, for my son as his birthday present. We specifically chose the case as it was advertised as "shipping immediately" and not the 25+ days in which others were marked up at for the Handicraft process.
Unfortunately, we were disappointed to learn that the case didn't actually ship immediately. It was two business days later when it was eventually shipped. I ordered it on Thursday 27th October, and it wasn't shipped until Monday 31st October. I would have expected a case that was advertised as "Shipping Immediately" to have been shipped the same day, or on the Friday, NOT Monday! Not good considering I paid $30 dollars for shipping to the UK.
We received the case via FedEx today (Friday 4th November) and all I can say is that my Son is very disappointed, as am I. On your website, the case appears to be very attractive and made from high quality materials. Yet the case we have received feels like a cardboard shell wrapped in thin, low quality leather.
This isn't the only poor attribute to this product, the quality of the craftsmanship is also disappointing. It is for this reason that I would like to request an RMA for the case. It simply doesn't function correctly! I have determined what is causing this, and would like to explain below. Attached are some photos for you to view to better explain the issue.
The piece of leather which connects the flap to the main body of the case is unevenly fitted (Photo A). This means that when shut, the case doesn't close properly. In order for the flap to be parallel to the body of the case, the top clip (Photo B) has to cover over the iPhone's "Sleep" button. This causes the phone to turn on, and stay on, in power off mode (Photo C). When the top clip is moved into its correct position (Photo D), the flap is no longer parallel to the case. This issue renders the case useless, as it continually turns on the iPhone. We are worried that with time, strain will be put on the "Sleep" button on the iPhone, and it may eventually break.
My Son and I have owned several leather cases before, and understand about the "Break-In Period", however as well as not being straight, the leather piece connecting the flap is far too short. The fit is VERY tight, and puts a lot of strain on the iPhone, and due to piece being uneven it is also very hard to close.
Additionally, when the package arrived, the corners of the box were scuffed, and the case did not have the 'Strong Leather Smell' that other reviews stated it did.
We are very disappointed with this Vaja case, and therefore wish to return it and be refunded. I have read your policy pages, and I understand that you don't refund the original shipping cost. If we were returning this case because we didn't like it, I would understand this. However as there is a fault with this case, I would appreciate it if you were to refund the shipping cost as a good will gesture. I am more than willing to pay the return shipping cost to you, but I feel that Vaja should refund the initial shipping cost.
