Valid Citizens Pay Email? [iPhone Upgrade Program]

[TechieTaco]

I received this email recently and it seemed suspicious. Couldn't tell if it was a spam or not. I called Citizens and they just gave me a number (888-201-6306) that seemed to direct me to Apple. Once there, the agent said he wasn't seeing any information about an updated website. Just wanted to see if anyone else had received this.

 

[QuarterSwede]

I got it this morning. Have you tried logging in to the site since getting it and seeing if it looks different? I honestly never log in since I have autopay set up and I can't remember what it used to look like.

 

[TechieTaco]

I got it this morning. Have you tried logging in to the site since getting it and seeing if it looks different? I honestly never log in since I have autopay set up and I can't remember what it used to look like.

I logged into the site I had saved and everything looked the same. No banner message about an updated site or prompts indicating upcoming changes. Still can't determine if it's a legit email or not.

 

[QuarterSwede]

The links in the email all start with em.citizenspay.com which Whois says is owned by Citizens Financial Group Inc. The company who owns Citizens Bank and the Citizens Pay portal.

 

[goldmac2006]

I received this email recently and it seemed suspicious. Couldn't tell if it was a spam or not. I called Citizens and they just gave me a number (888-201-6306) that seemed to direct me to Apple. Once there, the agent said he wasn't seeing any information about an updated website. Just wanted to see if anyone else had received this.


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Did you check the email address on the subject line?

Also did you quick look the link on the email? Does it look legit? Here’s some resources bout it:

Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support

Use these tips to avoid social engineering schemes and learn what to do if you receive suspicious emails, phone calls, or other messages.

support.apple.com