Validating purchase date

[Silly John Fatty]

I bought a new iPad Air 2 today, for my grand mother. I didn't buy it in a store, but I bought it from someone who got it as a gift and didn't need it. The iPad is unopened, the plastic film over the box is also still there, so it was never touched.

I entered the serial number on Apple's "Check Coverage" page, and I got this message here:

Please validate your product's purchase date.
Apple is unable to provide information about your service coverage. Please sign in with your Apple ID and provide your product's date of purchase so that we can display your coverage information.

When does the warranty start? Does it start at the point when I confirm the purchase? Also it says I should provide my date or purchase – I don't know that date. Is that a problem? Could anything be wrong with the device?

Thank you very much.

PS: It recognised the device as an iPad Air 2 WiFi + Cellular, which is what it is.

 

[DeltaMac]

The key here, is that it is asking for your AppleID,
Did you try that? Enter your own AppleID, and simply provide the date that you bought it.
What happens?
You may find out that your AppleID won't work, because the first owner registered the iPad.
All you need is the serial number, the box doesn't need to be opened - and you can register a Mac.
And, now you have an iPad that someone else registered (maybe )

You can call AppleCare, and tell them the story. You may need to contact the first owner to check THEIR registered devices under their AppleID account. They have to remove the device from THEIR account before you can do anything with warranty.

Or, you unfortunately bought a stolen device, and you don't have any proof of purchase.

Or, you can just move ahead - use the iPad. Most Apple device owners don't ever use the warranty at all.

 

[Naruz]

Same issue here. Anyone with an answer? (Can't call Apple right now)

 

[DeltaMac]

I'm not sure what your question is --- there were several questions in the OP.

Do you want to know when the warranty starts? If you bought it second-hand (or new in box, but not in a store), then you probably have to call AppleCare to find out the answer.

Even if you don't know with certainty when the warranty begins, that should not prevent you from setting up your new iPad.
Do you get any message asking for a password for an unknown AppleID? THAT will be a more serious issue, IMHO.