Veho VFS-002 Slide scanner problems

Discussion in 'Mac Accessories' started by sensorian, Jan 6, 2013.

  1. sensorian macrumors member

    Sep 18, 2012
    Manchester, UK
    I was bought the Veho VFS-002 as a xmas present as I have hundreds of slides that need to be scanned and it's one of the few that claim to be OSX compatible. I installed the software on my rMBP and the device lights up when connected to USB but in the accompanying software (Media Impressions) when I press 'acquire' there is 'no device detected'.

    I've checked in Printers and scanners and it's not there, I even tried removing my printer in case of conflict but still nothing.

    I checked in system information and it shows there giving the following information:-

    USB Scanner 5MP:

    Product ID: 0x0001
    Vendor ID: 0x0e0f (VMWare, Inc.)
    Version: 0.09
    Speed: Up to 480 Mb/sec
    Manufacturer: GCMC Corp.
    Location ID: 0x1a120000 / 4
    Current Available (mA): 500
    Current Required (mA): 500

    The FAQ files on veho's website talk about needing USB2 but surely USB3 is ok.....maybe that's the problem.

    I just can't get it to see the scanner and as I am relatively new to the OSX world I have reached my limitations in diagnosing the problem or trying solutions. Any advice or suggestions would be appreciated.
  2. Robea macrumors newbie

    Jan 21, 2014
    Same here

    I have just taken delivery of the veto-002 and am getting exactly the same issue. It is there as a 5mp scanner in usb devices and it lights up but I cannot get it to communicate. Also had a problem with the disc which my computer would not read. OK with other discs I checked! Using downloaded software.
    Thought. the 004 is 5mp and does not work with a Mac while the 002 is advertised as a 3mp scanner and does work with a mac. Clue?? Meantime I am writing to veho
  3. Robea macrumors newbie

    Jan 21, 2014
    No joy from Veho

    Just thought I would add a post script. The 5 mp is right, my theory wrong, and my son (with a PC) says there is a Mac file on the disc. I wrote to Veho exactly a week ago and have had no contact back from them. In the meantime I can't use the wretched thing because it is not recognized. Reading other forums, it would seem likely that if the device appears in system info - which it does, then it is likely to be a software problem. Would love to talk with Veho... and there is even no phone number...
  4. rachalmers macrumors member


    Oct 21, 2012
    Yup, wont' work on the Mac. Appears to work fine on the PC. But no way on the mac

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3 January 6, 2013