Venting Out when things go beyond frustration....

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by sajo, Mar 10, 2009.

  1. sajo macrumors newbie

    Joined:
    Mar 10, 2009
    #1
    Okay, first I am really sorry to vent out right in the first post but what I am experiencing with apple for last 8 days, I have no option but to vent out and see if this is common thing or me being just unlucky :(


    The Fustration and lack of service

    To start with, I signed up with mobile me on 3rd March and found my mail is not at all working through any means (web, outlook, iphone) .

    So I contacted apple through their chat, was really pleased to see an agent with me within 1 mins of opening a chat session. He suggested me to wait for few hours and try again but no luck. So I contacted them again the next day morning, this time I was told to wait for another 24 hours while its getting resolved...no luck yet

    Finally I started yelling at them, so the agent escalated the case to "specialist" and gave me a ticket number. This happened on 6/7th March.

    Now I am on 8th day of the issue and engineering team is still working on it. And since then I am just getting an update that issue is very complex and engineering team is still working on it through this specialist. If I contact the chat desk, they are virtually refusing to chat with me saying the specialist is already emailing you an update :confused:

    The silver lining:
    While experience with service is one of the worst I have to agree the service agents were sincere and polite within their limits to help me out.
     
  2. IgnatiusTheKing macrumors 68040

    IgnatiusTheKing

    Joined:
    Nov 17, 2007
    Location:
    das Fort
    #2
    If I bought something and it didn't work (at all) for more than a week, I'd probably just ask for my money back. Please tell me you signed up for the trial first?
     
  3. sajo thread starter macrumors newbie

    Joined:
    Mar 10, 2009
    #3
    Yes I tried 60 day trial and everything was working fine. My problem is I bought activation from ebay and apple is telling me to go to retailer if I want to cancel :confused:

     
  4. IgnatiusTheKing macrumors 68040

    IgnatiusTheKing

    Joined:
    Nov 17, 2007
    Location:
    das Fort
    #4
    Ahh. Well then you're stuck. Hopefully they'll get it sorted out soon. Good luck.
     
  5. iwb macrumors newbie

    Joined:
    Jul 24, 2008
    #5

    Maybe they've put you on their bad customer list? :)
     
  6. aprofetto macrumors 6502a

    aprofetto

    Joined:
    Dec 19, 2008
    Location:
    Hamilton, Ontario
    #6
    I contacted them about an issue where my mail on iPhone wasn't deleting the number badge showing I had a new email if I deleted the same email from my computer.

    Anyways, it was 'sent' to a specialist. Never heard anything back from them, been about 7 months now, and I've just given up hope.
     

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