Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Ventura printing issues

J

jldicarlo

macrumors newbie
Original poster
Dec 24, 2022
10
3
I haven't been able to print at all since updating my MBP (2021) to Ventura 13.1. Actually, I think the issues started when I was running Monterey, but I don't print super-frequently so I didn't catch the cause/effect link at the time.

Back to the problem. I was surprised there wasn't a thread in this forum for printing issues....when I searched elsewhere on the internet I find a reasonable amount of people reporting the issue. Unfortunately, I've tried EVERYTHING the other sources claim could fix the problem and none of them fix the problem.

Depending on how I install or try to install the printer I get a range of errors. With certain drivers I can install the printer but then when I try to print the print job is 'not accepted". With a different drivers the printer won't even install (shows up in the list but the mac says it cannot connect to it).

I have tried:
Uninstalling/reinstalling (see previous paragraph)
The standard power on/off
Restarting the MBP
Reset Printing System
Updated drivers AND trying previous drivers
I've ensured the printer and computer are on the same network, restarted the router, reset printer settings, etc.

I don't believe it's printer or printer brand specific; however, the printer is an HP LaserJet 200 Color MFP M275.

I'm losing my mind! I don't print often but that means when I DO print I really need to print something....so this whole "won't print" debacle is extremely inconvenient at the moment. I've spent hours and hours trying to fix it. :-(

Help?

p.s. Seriously...Apple used "System Preferences" for eternity and in Ventura they just decided to rename it System Settings? Why?????
 
Your problem is local and/or printer specific. - I have HP Deskjet 2600 series and have had no problem with printing on Monterey and Ventura 13.1.
 
  • Like
Reactions: chabig
chabig said:
Here's your software download.

HP TopShot LaserJet Pro M275 MFP Software and Driver Downloads | HP® Support

Download the latest drivers, firmware, and software for your HP TopShot LaserJet Pro M275 MFP. This is HP’s official website to download the correct drivers free of cost for Windows and Mac.
support.hp.com support.hp.com
Click to expand...

Yeah, that's where I have been downloading them from...I tried several times. Even using those drivers I cannot print from my MBP.

It definitely isn't the printer. I could print a file from my phone.
 
It is set up as AirPrint right now....still doesn't work. I tried both AirPrint and the HP Drivers....neither is working.

Screenshot 2022-12-30 at 13.09.33.png


Screenshot 2022-12-30 at 13.13.42.png
 
macaddon said:
well its got no toner so it will not print
Click to expand...

I find your comment rather rude.

If you bothered to read the rest of the thread you would see that airprint from the phone worked sometimes. So it cannot possibly be the toner. But nice try.
 
This printing issue is becoming more maddening by the day. I printed the file twice from my phone but then without changing ANY settings it refused to print the next time. I restarted the printer and it printed part of a page once then refused to print again.

I tried my sister's phone with similar results. Documents usually either print or they don't. Why would it successfully print the file once or twice and then refuse to print it again and/or print it only partially?
 
Did you try resetting the entire printing system by right clicking on the printer name in Settings?
 
jldicarlo said:
I find your comment rather rude.

If you bothered to read the rest of the thread you would see that airprint from the phone worked sometimes. So it cannot possibly be the toner. But nice try.
Click to expand...
that's a odd comment when you have clearly posted a pic. of the error that is present eg. toner LOW
 
  • Like
Reactions: Slartibart
chabig said:
Did you try resetting the entire printing system by right clicking on the printer name in Settings?
Click to expand...
Yes. I've typically been doing that before each new attempt to fix the printer (before reinstalling drivers, for example).
 
I thought I would post a final update.

Short version: The culprit turned out to be my Starlink internet.

In an odd quirk of timing, I updated my MBP to MacOS Monterey 12.6 around the same time I installed Starlink. It never occurred to me that the internet source would matter. After all, I've had the printer for over a decade in three different states with at least half a dozen different internet providers with various systems (satellite, DSL, cable, etc.).

However, if I use the wi-fi network sent out by my Apple Time Capsule (which gets the internet via ethernet adaptor connected to the Starlink router) my printer works absolutely fine. See full explanation below for my somewhat hazy understanding of why this configuration works.

Long version:
I finally found a tiny little mention in some comments on a post in the Starlink Facebook page noting that Starlink uses dynamic IP addresses and some hardware (Printers!) need static addresses. You can only get a static IP address with the Business tier of Starlink. I also saw a comment that, by default, Starlink uses combines 5ghz/2.4ghz networks whereas most printers only use 2.4ghz. You have to manually split the networks in the Starlink app.

I don't know which of the two issues (IP address or the 2.4ghz network) was to blame; however, I suspect the IP address. I tried splitting the network in the Starlink app and connected the printer to the 2.4ghz wifi but there was no change in printer function. The other key symptom causing me to lean in the direction of the IP address issue is that the printer would print a single document without issue and only fail when trying to print another one....possibly because the IP address changed?

FWIW I did try setting a static IP address in the printer setup; however, that didn't work either.

Thankfully there is another workaround for the IP address issue. You can use the Starlink ethernet adaptor to hook in a non-Starlink router...like one of my trusty Apple Time Capsules. Supposedly the network from the non-Starlink router will have a static IP address...or at least a communication style that makes the printer happy. The settings in my Apple Time capsule note the 5ghz/2.4ghz channels as "automatic", which might be exactly the same thing as using Starlink without splitting the networks...

Anyway, for whatever technical reason (5ghz v. 2.4ghz, static v. dynamic IP, Apple Time Capsule is old so it probably gets along better with an old printer, blah blah blah) my printer works absolutely fine using the wi-fi network sent out by my Apple Time Capsule (even though it gets the internet via ethernet adaptor connected to the Starlink router).

Add printing fun to the list of Starlink oddities (the chief oddity being that the Starlink dish points NORTH!).
 
  • Like
Reactions: KaliYoni and gilby101
gilby101 said:
Final feedback is good even when it shows that we missed the real problem!
Click to expand...
Thanks! I figured that if someone else came looking they have more things to try. Seriously, I must have tried a dozen different ideas/procedures...

I'm not even sure exactly how I stumbled upon the Starlink thing to begin with! I think it was part of a troubleshooting page where someone asked how to connect their HP printer to Starlink because their HP printer only had the WPA button or something like that so you had to do some special button pressing. Conversely, my printer connects exactly how it always has....put in the wifi name and voila! No button pushing.

But...that got me thinking so I went back and researched the date I installed the Starlink and the date I installed the Mac updates. I learned a new thing there about how to find the Mac Update information! Fascinating (and helpful).

Troubleshooting almost always teaches me something even if it isn't the thing I was trying to figure out. :D

I should pay more attention to which thing I changed and the aftermath....I do that when writing computer programs. One change at a time! I think I'm typically just in a hurry when updating my Mac and I don't print often enough to make the correlation.
 
I am hoping someone can help me here. I have a new HP 9015All in printer. My iphone and one MacBook pro (2021, Big Sur) are fine. My other MacBook (2017, Ventura) disconnects from the printer every time it wakes up from sleep mode. What's also weird is that on the machine that's working fine I am able to add that printer with Secure AirPrint. With the machine that doesn't work, that option does not appear. It only selects the printer driver. I have tried everything. Mac says it's an HP issue. HP tech support has not been able to solve this. This is going on for weeks.
 
I tried resetting many times. It does not help. Once it awakes from sleep mode I can no longer print. I have to restart the computer and then it works. We tried resetting, removing printer and adding. Rebooting printer, router, macbook, updating all software. Nothing.
 
The problem seems to be with your account them, perhaps in some type of cache or preference file then. If I had this problem, I might next remove the printer completely and then reset the printing system again. Failing that, I would probably download Onyx and let it run all of its maintenance tasks. I've had luck with that in the past.

Titanium Software | Operating System Utilities for Mac - Home

This website contains free operating system utilities for macOS that are developed by Titanium Software: OnyX, Maintenance, Deeper, CalHash, and Access Menu.
www.titanium-software.fr www.titanium-software.fr
 
jldicarlo said:
Thanks! I figured that if someone else came looking they have more things to try. Seriously, I must have tried a dozen different ideas/procedures...

I'm not even sure exactly how I stumbled upon the Starlink thing to begin with! I think it was part of a troubleshooting page where someone asked how to connect their HP printer to Starlink because their HP printer only had the WPA button or something like that so you had to do some special button pressing. Conversely, my printer connects exactly how it always has....put in the wifi name and voila! No button pushing.

But...that got me thinking so I went back and researched the date I installed the Starlink and the date I installed the Mac updates. I learned a new thing there about how to find the Mac Update information! Fascinating (and helpful).

Troubleshooting almost always teaches me something even if it isn't the thing I was trying to figure out. :D

I should pay more attention to which thing I changed and the aftermath....I do that when writing computer programs. One change at a time! I think I'm typically just in a hurry when updating my Mac and I don't print often enough to make the correlation.
Click to expand...
Can you tell me how you solved this issue? I have tried everything.
 
erap said:
Can you tell me how you solved this issue? I have tried everything.
Click to expand...
Have you changed your internet lately? My issue turned out to be related to Starlink. Starlink treats IP addresses differently and in a way that isn't printer friendly. I simply added a "middle man" by putting one of my old time capsule routers between Starlink and the printer and everything works fine now.
 
jldicarlo said:
I haven't been able to print at all since updating my MBP (2021) to Ventura 13.1. Actually, I think the issues started when I was running Monterey, but I don't print super-frequently so I didn't catch the cause/effect link at the time.

Back to the problem. I was surprised there wasn't a thread in this forum for printing issues....when I searched elsewhere on the internet I find a reasonable amount of people reporting the issue. Unfortunately, I've tried EVERYTHING the other sources claim could fix the problem and none of them fix the problem.

Depending on how I install or try to install the printer I get a range of errors. With certain drivers I can install the printer but then when I try to print the print job is 'not accepted". With a different drivers the printer won't even install (shows up in the list but the mac says it cannot connect to it).

I have tried:
Uninstalling/reinstalling (see previous paragraph)
The standard power on/off
Restarting the MBP
Reset Printing System
Updated drivers AND trying previous drivers
I've ensured the printer and computer are on the same network, restarted the router, reset printer settings, etc.

I don't believe it's printer or printer brand specific; however, the printer is an HP LaserJet 200 Color MFP M275.

I'm losing my mind! I don't print often but that means when I DO print I really need to print something....so this whole "won't print" debacle is extremely inconvenient at the moment. I've spent hours and hours trying to fix it. :-(

Help?

p.s. Seriously...Apple used "System Preferences" for eternity and in Ventura they just decided to rename it System Settings? Why?????
Click to expand...
I just saw this so it may be old news. I have an older printer and upgraded on mac laptop to Ventura 13.3.1, printer would not connect, so used ip protocol, my IP address for the printer, LPD protocol, and Generic postscript printer, now works fine. hope this helps, but may be old news on thid query. cheers!!
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back