Verifying Identity iPhone 5s ATT

[macdevon]

My lovely new silver 5s came in today. I sat down to activate it and it won't accept my billing ZIP and last 4 of SSN as valid. Checked with both Apple and AT&T.

Each claims I need to speak with the other. ATT has the IMEI and SIM number updated in their database, Apple says all is well on their end to. Apple CSR did say he had another one of these cases today but no solution yet. Any others having this issue?

 

[gorkt]

I am having the same problem. After talking to AT&T then Apple, Apple told me it was a server problem on their end and may take awhile to resolve. So since my old phone was deactivated during this process, I am now the proud owner of two bricks....

 

[Davbo]

Ditto

Same problem. Seems like its AT&T server issue. You can hold down the home button while plugging in to iTunes to at least download 7.01 onto your phone through restore.

This stinks!

 

[gorkt]

The only solution they gave me was to keep trying. If it doesn't resolve tomorrow I will call Apple again.

 

[macdevon]

Okay folks, plug your phones into iTunes, restore and start all over. That takes care of it per apple. I can confirm.

 

[imwoblin]

Same authentication problem with my 16GB silver. Talk about a buzz killer, sitting here with 2 iPhone bricks. I spent 4 hours this afternoon with tech support between Apple & AT&T and still no joy. We tried restoring w/ iTunes & every other trick in the book and no one has a clue. Last resort tomorrow is replacing my brand new iPhone which will take a week delivery time. Big fat bummer!

 

[Davbo]

It's an issue between both Apple and Att. I took the SIM card from the non working 5s and put it in the old 5. The old 5 worked fine. So I called apple. There's something apple engineers have to do with AT&T engineers to fix it....or they can just give you a new phone. Mine is supposed to be fixed tomorrow.

What a flooking mess!

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Okay folks, plug your phones into iTunes, restore and start all over. That takes care of it per apple. I can confirm.

Didn't work for me

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The only solution they gave me was to keep trying. If it doesn't resolve tomorrow I will call Apple again.

Call Apple now. It's not going to fix itself and it's not a busy server issue.

 

[macdevon]

my bad on misleading info.

The Apple CSR I spoke with said it was a general apple server problem and that it had been fixed. He did not lead me to believe that it was a "one at a time" issue.

Good luck folks.

My advice, stick with the apple folks. The ATT folks just knocked it back into Apple's court.

 

[Davbo]

Mine completed the activation process this morning.

 

[gorkt]

Yes, according to the Apple support person I talked to, it was not AT&T's fault. It was an Apple server issue. I was able to get my phone up and running late last night.