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Verizon $200.00 iPhone trade in

brando123b

brando123b

macrumors regular
Original poster
Nov 22, 2010
182
41
I'm trading in an old iPhone 4 for the $200.00 trade in promotion.

The stipulation is that you have to order an iPhone 6 by 9/30. This may be a stupid question but does the iPhone have to be ordered from vzw.com or could I purchase one from Apple and still get the credit?

I ask because Apple has a 7-10 day shipping wait and Verizon says 10/21. So clearly faster on Apple.com.
 
brando123b said:
I'm trading in an old iPhone 4 for the $200.00 trade in promotion.

The stipulation is that you have to order an iPhone 6 by 9/30. This may be a stupid question but does the iPhone have to be ordered from vzw.com or could I purchase one from Apple and still get the credit?

I ask because Apple has a 7-10 day shipping wait and Verizon says 10/21. So clearly faster on Apple.com.
Click to expand...

IIRC, it has to be purchased from Verizon themselves. Either on EDGE, 2 Year Contract or Full Price (early EDGE is not eligible).

It doesn't say in the FAQs. I'd call Verizon and ask, but I'm pretty sure it has to be purchased through them.
 
Yes, it has to be purchased directly from them.

I confirmed this with several VZW reps though chat and their forum.
 
Noble Actual said:
Yes, it has to be purchased directly from them.

I confirmed this with several VZW reps though chat and their forum.
Click to expand...

No it does not need to be purchased directly from them. Their FAQ does not list that in their limitations and chat transcripts from Verizon supervisors have been posted on this forum.
 
Izauze said:
No it does not need to be purchased directly from them. Their FAQ does not list that in their limitations and chat transcripts from Verizon supervisors have been posted on this forum.
Click to expand...

I've spoken with a VZW manager. She said as long as it works and the glass is not cracked or chipped, you'll get $200. If it's a 5S, you'll get in the $300 range. You have until November to trade it in.

They will send you a virtual Verizon gift card to be used with Verizon any way you wish.
 
Izauze said:
No it does not need to be purchased directly from them. Their FAQ does not list that in their limitations and chat transcripts from Verizon supervisors have been posted on this forum.
Click to expand...

Yes, it does.

Their FAQ doesn't mention this but many people have already confirmed with various VZW reps on chat and forums that you need to.
 
Noble Actual said:
Yes, it does.

Their FAQ doesn't mention this but many people have already confirmed with various VZW reps on chat and forums that you need to.
Click to expand...

You can get a chat rep to confirm that the sky is green. If it's not in their conditions, it's not in their conditions. End of story.

And with the post above, you now have 2 accounts of management confirmation.
 
Speaking of Verizon's iPhone trade in. Has anyone received their packaging in the mail yet to ship it back?
 
Izauze said:
You can get a chat rep to confirm that the sky is green. If it's not in their conditions, it's not in their conditions. End of story.

And with the post above, you now have 2 accounts of management confirmation.
Click to expand...

I don't see any confirmations. Where are they? Where are the 2 accounts?

I see one guy saying he talked to someone. Where's the proof?

:rolleyes:
 
I just wanted to offer the info I had. I spoke to verizon phone customer rep and my local store and both confirmed that the phones have to be bought through verizon and not through apple. The verizon phone rep initially thought it wouldn't matter where I bought it, but he read the fine print of the promotion available to them (different from the one we see online) and it said that it has to be bought through verizon (it was something along the lines of "phones bought through other retail stores would not be eligible for the promotion). The customer rep said that "other retail stores" probably refer to apple, target, best buy, and such. He was reading that for the first time as well, and apologized for giving me the wrong info initially.

Obviously, if you find a verizon store manager who is willing to honor the promotion, that is great for you. I really wanted to buy the phone through apple as well, bc I have an apple gift card, but it is what it is.

My understanding is that when reps say you can still trade in your old iphones if you buy the iphone 6 from apple, they are saying that you are still eligible for the NON-PROMO trade-in value (~50 for iphone 4, ~100 for 4s, and such). But in order to be eligible for the $200 promo, the phone has to be bought through verizon.
 
aabb111 said:
I just wanted to offer the info I had. I spoke to verizon phone customer rep and my local store and both confirmed that the phones have to be bought through verizon and not through apple. The verizon phone rep initially thought it wouldn't matter where I bought it, but he read the fine print of the promotion available to them (different from the one we see online) and it said that it has to be bought through verizon (it was something along the lines of "phones bought through other retail stores would not be eligible for the promotion). The customer rep said that "other retail stores" probably refer to apple, target, best buy, and such. He was reading that for the first time as well, and apologized for giving me the wrong info initially.

Obviously, if you find a verizon store manager who is willing to honor the promotion, that is great for you. I really wanted to buy the phone through apple as well, bc I have an apple gift card, but it is what it is.

My understanding is that when reps say you can still trade in your old iphones if you buy the iphone 6 from apple, they are saying that you are still eligible for the NON-PROMO trade-in value (~50 for iphone 4, ~100 for 4s, and such). But in order to be eligible for the $200 promo, the phone has to be bought through verizon.
Click to expand...

That's what I heard too.

Many Verizon reps got the wrong info during and several hours after the preorder.

Now they're all saying you have to preorder directly from them if you want the $200 iPhone trade-in. They have a regular trade-on program going on too and I believe for that one you don't have to order from Verizon.
 
noble actual said:
i don't see any confirmations. Where are they? Where are the 2 accounts?

I see one guy saying he talked to someone. Where's the proof?

:rolleyes:
Click to expand...

Screen Shot 2014-09-11 at 7.14.51 PM.png
 
aabb111 said:
I just wanted to offer the info I had. I spoke to verizon phone customer rep and my local store and both confirmed that the phones have to be bought through verizon and not through apple. The verizon phone rep initially thought it wouldn't matter where I bought it, but he read the fine print of the promotion available to them (different from the one we see online) and it said that it has to be bought through verizon (it was something along the lines of "phones bought through other retail stores would not be eligible for the promotion). The customer rep said that "other retail stores" probably refer to apple, target, best buy, and such. He was reading that for the first time as well, and apologized for giving me the wrong info initially.

Obviously, if you find a verizon store manager who is willing to honor the promotion, that is great for you. I really wanted to buy the phone through apple as well, bc I have an apple gift card, but it is what it is.

My understanding is that when reps say you can still trade in your old iphones if you buy the iphone 6 from apple, they are saying that you are still eligible for the NON-PROMO trade-in value (~50 for iphone 4, ~100 for 4s, and such). But in order to be eligible for the $200 promo, the phone has to be bought through verizon.
Click to expand...


I think they just want to ensure you don't "buy" from the shady guy on the corner.

"The appraised value includes a promotional offer that requires a purchase of an iPhone 6 or iPhone 6 Plus on Verizon Wireless by 9/30/2014"

Meaning ATT customers can't trade-in and stay an ATT customer.
 
I called my local store. They said it can be bought from Apple. You just have to active the phone on Verizon.
 
I ordered my phone through verizon and confirmed for delivery tomorrow. So, this issue doesn't affect me at all. I am not trying to win some argument, as I already know what I know after hearing the fine print of the promotion from the phone rep. Like I said, if you buy the phone through apple and can convince your store managers to honor the promo, more power to you. I am just trying to offer information for other people that view the thread, who want to know the official conditions of the promotion.
 
In case anyone was still wondering; I purchased through apple.com and just got this notice from Verizon:
Thank you for using the Verizon Device Recycling Program. You recently submitted a trade-in request for an A1429 IPHONE 5 16GB - VERIZON with Submission ID xxx. The iPhone trade-in contained a promotional offer that is only valid if you purchased a new Apple iPhone 6 or iPhone 6 Plus from a Verizon Wireless retail location or via www.verizonwireless.com before September 30, 2014. Our records indicate that you have not met the purchase requirement.

The requirement you did not meet:

Did not find record of eligible iPhone 6 or 6 Plus purchase.

Therefore, we cannot process your trade-in request.

If you fell you do meet the purchase requirements we would be happy to honor the promotion and just need a little assistance from you. Please send us a copy of your Verizon Wireless Order Confirmation email, which was sent to you when you completed your preorder. This includes information about your order, including the order number, order date, and the delivery date. Please just respond to this email and attached the Verizon Order Confirmation email.

If you would like to resubmit your trade-in with the Verizon Device Recycling Program, please resubmit and confirm you meet the requirements for the iPhone trade-in promotion. Be sure to provide your name, address and the Verizon Mobile Telephone number of the account holder who made the qualifying purchase on the Shipping and Contact page.

If you have questions, please contact 1-877-247-3846.

Thank you for using the Verizon Device Recycling Program.

Regards,

Verizon Device Recycle Team
Click to expand...

I guess I will call them and argue about the terms but I'm not that worried about it since I was trading in a 5 in good shape
 
I pre-ordered my new iPhone 6 through Verizon last Friday (9/12) but it is not scheduled to ship until 10/3. Will I still be eligible for the trade-in of my old iPhone 5?
 
aabb111 said:
The rep was obviously misinformed. Good luck convincing your corporate store with that chat transcript.
Click to expand...

I didn't need a chat transcript. I just went in and handed them my iPhone 4 and got the $200 - as expected.

Once he completed the transaction, I mentioned that some people online had heard from customer service reps that you needed to order the 6 through Verizon directly. He didn't seem surprised that a few reps were misinformed and giving out bad information. If you can, I'd give it another shot.
 
So to quickly update. I walked into my local Verizon store today with:

1 iphone 4
3 iphone 5

I told them I bought and activated 4 iphone 6's at the apple store and I would like to trade the 4 phones in.

The lady said "no problem"

She then went line by line looking that I activated 4 iphone 6's.

She then put each phone in a green bag and wrote some numbers on it.

10 mins later I had 4 gift cards for a total of $800.

So I had no problems getting the $200 for each phone even when I bought 3 of my 4 phones directly at apple. I then asked about it and she said "it doesn't matter" "you just need to activate the device on the lines you want the credit on"

So if anyone has any issues with mail-in just take them to the store.
 
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