Got in line at 11:30 PM yesterday. Got in the store today at 8 AM, and I was #15 in line. The lady who checked me out rang up my phone wrong (I paid full price to keep my data), and so the phone wouldn't connect to Verizon's network. I got an invalid SIM error. So after a LONG time of haggling back and forth, they figure the sales person didn't connect the phone to my account, so it wouldn't recognize the SIM. After FOUR SIM switches later, they finally figured that out.
So a manager told a guy to refund the phone to a gift card and do it again, but instead add the phone to my account. Well he didn't listen, and he refunded the cost of the phone to my debit card (that takes days to show up) and then charged my debit card again, which completely depleted my checking account. They then had to call the bank and try to get everything straightened out, but I'm not sure if it did. So far my bank is still showing both charges pending.
So after they FINALLY figure out what was causing the invalid SIM error, we get the phone to recognize the SIM and activate. The only wrinkle left: my phone doesn't make or receive calls. Get the message, "Your number is not active or invalid." It connects to LTE and has data, but can't make or receive calls.
They're blaming this on heavy load of activations, but I was in the actual Apple Store next to the Verizon rep for SIX HOURS and not one other person had an activation issue. I don't think it's widespread; I think something is wrong with my phone number. But they sent me home anyway and the Verizon rep is still trying to find someone who will acknowledge that there is something wrong with my provisioning and fix it.
This is beyond frustrating. I was charged twice, spent 14 HOURS awake at the mall, and my phone still doesn't work.
Does anyone have an escalation number I could call? I tweeted VZWSupport but haven't heard back yet. They're usually pretty responsive.
So a manager told a guy to refund the phone to a gift card and do it again, but instead add the phone to my account. Well he didn't listen, and he refunded the cost of the phone to my debit card (that takes days to show up) and then charged my debit card again, which completely depleted my checking account. They then had to call the bank and try to get everything straightened out, but I'm not sure if it did. So far my bank is still showing both charges pending.
So after they FINALLY figure out what was causing the invalid SIM error, we get the phone to recognize the SIM and activate. The only wrinkle left: my phone doesn't make or receive calls. Get the message, "Your number is not active or invalid." It connects to LTE and has data, but can't make or receive calls.
They're blaming this on heavy load of activations, but I was in the actual Apple Store next to the Verizon rep for SIX HOURS and not one other person had an activation issue. I don't think it's widespread; I think something is wrong with my phone number. But they sent me home anyway and the Verizon rep is still trying to find someone who will acknowledge that there is something wrong with my provisioning and fix it.
This is beyond frustrating. I was charged twice, spent 14 HOURS awake at the mall, and my phone still doesn't work.
Does anyone have an escalation number I could call? I tweeted VZWSupport but haven't heard back yet. They're usually pretty responsive.
