Verizon and Sprint Top 'Consumer Reports' Carrier Ratings, AT&T Lowest

Discussion in 'iOS Blog Discussion' started by MacRumors, Dec 6, 2011.

  1. MacRumors macrumors bot


    Apr 12, 2001


    Consumer Reports today announced the results of its consumer satisfaction survey of mobile phone companies in the United States for 2011, with Verizon topping the list and AT&T once again ranking at the bottom.
    Consumer Reports' survey included 66,000 customers, and the magazine's January issue includes both full rankings of nationwide performance and more localized rankings from 22 major metropolitan areas.

    AT&T also ranked last in last year's survey, but was the exclusive iPhone carrier in the United States at that time. With Verizon having added the iPhone in February and Sprint coming on board in October, U.S. consumers now have a number of options for iPhone service.

    Article Link: Verizon and Sprint Top 'Consumer Reports' Carrier Ratings, AT&T Lowest
  2. martinmartin macrumors 6502

    Jun 5, 2007
    I've had more service problems with my iPhone 4S than any of its predecessors (I've had them all, on AT&T).

    I have a MicroCell in my home and every time I make an outgoing call, the "Call Fails" 3 times in a row before it finally goes through. My iPhone 4 did not do this.

    Also, on countless occasions, I have had incoming calls go directly to voicemail without ringing. In areas where service is 5 bars.

    Hopefully some of these things can be cleared up with software updates, but I'm not holding my breath.
  3. darbus69 macrumors regular


    Mar 3, 2009
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    AT&T from the beginning, hardly a glitch, only occasional failed/dropped calls-haters hate, there is no perfect world where everything works perfectly.
  4. MordechaiCarver macrumors member

    Nov 3, 2011
    Denver, CO
    Not surprised with the report. It's why I switched to Verizon from Sprint 3 years ago and waited and waited until the 2nd Verizon iPhone (4s) came out. Friends/family who have AT&T have had nothing but problems (dropped calls, poor customer service). I had same problems with Sprint, but the best coverage/service ever with Verizon.
  5. Mochi Hana macrumors 6502a

    Mochi Hana

    Jul 30, 2010
    I haven't had any major problems with AT&T. Guess it just depends on where you are.
  6. jbachandouris macrumors 68040


    Aug 18, 2009
    Upstate NY
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    I also have had no major issues and I had Verizon before.
  7. Super_T macrumors newbie

    Nov 3, 2011
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    I have service from AT&T since 1993 and every iPhone too. The 4s may be the problem this time but I think most of it is AT&Ts crappy network and the 4s is amplifying it somehow. I used to have pretty good service but even before the 4s it was slowly getting worse: more dropped called, static, echo, phone doesn't ring when someone calls. I am ready to switch! When the 5 comes out I'll be paying the etf selling the 4s and getting a 5 with another carrier.

    Edit: 5/6 whatever you want to call the next iPhone.
  8. jayducharme macrumors 68030


    Jun 22, 2006
    The thick of it
    I too have never had a problem with AT&T. Their customer service has always been friendly and efficient. In my experience, Verizon, on the other hand, has been a PITA to deal with.
  9. eNcrypTioN macrumors 6502

    Nov 4, 2009
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    I've been with Sprint since 2000 maybe even a little before and I never have any issues. No complaints with my 4S on Sprint although your mileage may very.
  10. *LTD* macrumors G4


    Feb 5, 2009
    Wasn't there a report just the other week about AT&T's positive consumer ratings?

    LOL dumb pipes exchanging places every month. Six of one, half dozen of the other.
  11. penajmz macrumors 68030


    Sep 11, 2008
    New York City
    I can honestly say I' fine with AT&T. RARE dropped calls here and there and pretty good data, no complains here.
  12. interrobang macrumors 6502

    May 25, 2011
    I love how these always degenerate into everyone sharing their personal anecdotes. "I have zero problems with Carrier X. I know a dude who has nothing but problems with Carrier Y."

    Look, we don't care. Really. Your experience is not representative. My experience is not representative. No one person's experience is representative.

    Maybe this is a good survey, maybe it's a flawed survey, but your personal experience is not useful information.
  13. nagromme macrumors G5


    May 2, 2002
    I’m torn by AT&T.

    For starters, I love simultaneous voice and data. The goofy ads don’t show why that’s so vital. It’s vital because I can make plans WITH someone on the other line. Movie times, mapping restaurant locations, looking at reviews, etc.

    AT&T coverage, reliability, and speeds have been great for me (iPhone 4) in medium-sized US cities. Dropped calls have been close to non-existent even in weak areas. There are places I sometimes go (rarely) without coverage—frustrating, but my friends/family on other carriers experience the same gaps I do. In addition, AT&T’s customer service via dialing 6-1-1 has been surprisingly very good.

    BUT... their customer service at their main 800 number, and every branch off of it (including their abominable DSL department) has been ATROCIOUS! I know now to call 6-1-1 every time, but I still have to deal with the DSL people sometimes. Sometimes they’re OK, but in general, every time you talk to AT&T about an issue (technical, pricing, anything) you get a DIFFERENT answer! Always with confidence, always with lots of detail to back it up. So you’re sure you’ve gotten the right info. Then talk to someone else to follow up, and it’s a whole different story (yes, even re pricing).

    I hold a HUGE grudge against AT&T for how they’ve treated me (mainly re DSL) and I would love to jump ship with my next iPhone. At the same time, I couldn’t give up simultaneous voice and data. Here’s hoping for some good options come next fall.

    I agree. Keep the personal experiences out of the professional studies! That kind of thing belongs in forums.

    Luckily, your experience is not representative. Some people like to hear how similar/different other people’s issues have been.
  14. NoExpectations macrumors 6502a

    Sep 23, 2008
    I don't trust surveys

    Another unscientific survey from Consumer Reports where unconfirmed participants compare apples to oranges. AT&T has far more iPhone users than the rest of the providers combined (many on this survey do not even support the iPhone).

    Apple customers are probably the most demanding. How can they compare an iPhone user on one network to a dumb phone user on the other?

    The following studies are much more scientific. It compares the same iPhone 4s across all carriers. They reach a completely different conclusion based on facts, not opinion.
  15. Wild-Bill macrumors 68030


    Jan 10, 2007
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    So glad I switched to VZW with the iPhone 4s. AT$T SUCKS.

    I prefer reliable call quality over ATT's simultaneous fail.
  16. Levent macrumors newbie

    Oct 19, 2011
    Cincinnati, OH
    These gentlemen know what they're talking about.
  17. goobot macrumors 603


    Jun 26, 2009
    long island NY
    Lol, sprint is absolutely horrible, this just proves that they have no idea what they are talking about.
  18. TsMkLg068426 macrumors 65816

    Mar 31, 2009
    Ehhh Consumer Reports' what do they really know? I got AT&T and yeah there are some problems here and there but what others are complaining about are mostly about coverage in their area.

    Sorry but whenever I hear ratings from Consumer Reports' it makes me wonder where they got their information. I remember one time they gave Bose Sound systems bad rating and got sued for such BS in their report why Bose was bad.
  19. davidgrimm macrumors regular

    Nov 29, 2006
    North Texas
    I'm a recovering ATT victim. I got tired of their very poor customer service and attitude that they were doing me a favor letting me pay them every month. I really got tired of going to their stores and having to effing wait 30 mintues to be rudely treated. I had decided to leave and had to go in and resolve a few things. The last couple of visits were much better, but it was too little, too late. I went month to month on t-mobile and then moved to Verizon the day they got the iPhone. My one ever call to customer service was great. No waiting on hold, no run-a-round. Added tethering for my new iPad 2.

    All cellular companies have weak signal spots, but I found Verizon's customer service vastly superior to ATT's.

    Also, I didn't get ATT service in my house. I do get Verizon here.
  20. WatchTheThrone macrumors regular


    Aug 2, 2011
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    Lol @ At&t fanboys!!!!
    We all get screwed by these companies yet we still defend them!!
    Never had AT&T or Verizon so I can't comment on service from them but tmobile is good and I have sprint now and it's good too!! (data speeds above 1.5 down now instead of the .4 I was averaging in October) looks like sprint got there **** together after that horrible 4S launch Lol
  21. RyanG macrumors 6502

    Sep 18, 2007
    The only worthwhile post in this thread. +1
  22. brogwalkerh macrumors newbie

    Apr 22, 2008
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    I don't know who they are surveying but I live AT&T. I never have dropped calls, always have several bars, the network speed is great, and I have at least 3G everywhere I go.
  23. Chip NoVaMac macrumors G3

    Chip NoVaMac

    Dec 25, 2003
    Northern Virginia
    Same here for me as well....
  24. AllieNeko macrumors 6502a

    Sep 25, 2003
    These are the results of a SURVEY. Surveys, at BEST, mesure perception, not reality. BBB complaints - a much better (but not perfect) measure of reality - are lowest on AT&T.
  25. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Which is right here :D

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