So I got my new Verizon iphone today and while I'm a total newbie, I've got so far as to make a call on the thing and download the free app for getting my verizon contacts out of my Verizon Backup Assistant. It doesn't want to do it. It tries for a long while and a pinwheel turns, then every time I get a message saying the app has lost its network connection and to please RETRY. Any ideas?