Carrier Verizon CANCELS my iPhone XS Max Pre Order!

[Hemifam]

So tonight I received a terrible email saying I had successfully canceled my iPhone XS Max pre order I had placed on 9/14 on my phone via the my Verizon app due to the computer website crashing on my end, they did this without any attempt to contact me whatsoever... obviously I did not cancel my order so I am now on the phone with Verizon trying to figure out why this is happening and what can be done about this. I really hope it can be resolved as Verizon hasn't let me down on a pre order yet but I guess there is a first time for everything. I really hope this does NOT happen to anyone else please be sure to check your emails regularly!

 

[MrAperture]

Darn hopefully they can help

 

[Jordan921]

Damn that’s all bad.

 

[Hemifam]

Darn hopefully they can help

According to the rep I spoke too it was an issue with the portal not processing upgrade or payment. Was then told to place a new order with a delivery date of Oct, 3rd then she would see about getting delivery date pushed up or bill credits tomorrow. Pretty ****** they just cancel orders instead of contacting me about it now my wife is pretty bummed.
[doublepost=1537249553][/doublepost]

Damn that’s all bad.

It’s absolutely terrible instead of charging my card and processing my order like they did with many orders tonight they canceled it and put me in the back of the line...

 

[Jordan921]

According to the rep I spoke too it was an issue with the portal not processing upgrade or payment. Was then told to place a new order with a delivery date of Oct, 3rd then she would see about getting delivery date pushed up or bill credits tomorrow. Pretty ****** they just cancel orders instead of contacting me about it now my wife is pretty bummed.
[doublepost=1537249553][/doublepost]
It’s absolutely terrible instead of charging my card and processing my order like they did with many orders tonight they canceled it and put me in the back of the line...

Demand they rush you out a phone haha! A set of air pods would also make you feel a lot better.

 

[techguy15]

When you said Verizon in your title that's all it took for me not to be surprised. Dropped them years ago

 

[csi24]

What a ****** situation!

Try Best Buy if you'll be doing a carrier payment plan. They should still have delivery for the 21st and in store pickup for the 21st as well. I know it can be hit or miss when it comes to Best Buy. But it's worth a shot!

 

[gurase]

I haven’t had Verizon in years, but the same thing happened when I preordered the 5S. I had no choice but to reorder and accept a later delivery date. I guess some things haven’t changed.

 

[PlainEnvelopes]

Classic Verizon.

 

[Newtons Apple]

This type of thing happens every year. It is sad and you hope it does not happen to you.

 

[PlainEnvelopes]

This type of thing happens every year. It is sad and you hope it does not happen to you.

I have had so many problems with Verizon, when I have tried to upgrade over the years. Hidden fees, being charged twice, etc. That is why I only deal with Apple when I purchase my phones now. I just pay my monthly bill and never deal with Verizon.

 

[Newtons Apple]

I have had so many problems with Verizon, when I have tried to upgrade over the years. Hidden fees, being charged twice, etc. That is why I only deal with Apple when I purchase my phones now. I just pay my monthly bill and never deal with Verizon.

Yep, I learned my lesson years ago. Have not been ion the AT&T store in 4-5 years. I just guy from Apple at full price and swap SIM cards and never get an activation fee.

 

[lsutigerfan1976]

I used to have issues ordering from the carrier. Ever since i ordered from Apple directly every year. Have not had one issue with them.

 

[TrickyTreeRed]

Express your displease with Verizon by switching service providers.

You can do this today.

 

[cwosigns]

AT&T did this to me on the launch of the 3GS. From then on, I only waited in line on launch day or ordered on apple.com or the Apple Store app.

 

[a reader]

I feel you, OP. The same thing happened to me back when I preordered the 6+ thru AT&T — no communication whatsoever, just a random cancellation notice like yours. Luckily, I found one in stock at the closest Apple Store the day after launch. I am no longer an AT&T customer.

 

[ucfgrad93]

Man, that sucks. Hope you can find one locally.

 

[Hemifam]

When you said Verizon in your title that's all it took for me not to be surprised. Dropped them years ago

Oh yes I have had problem after problem with them lately from charging me for phones I sent back plan issues and now this it may just be time to abandon ship...
[doublepost=1537391103][/doublepost]

What a ****** situation!

Try Best Buy if you'll be doing a carrier payment plan. They should still have delivery for the 21st and in store pickup for the 21st as well. I know it can be hit or miss when it comes to Best Buy. But it's worth a shot!

I may just have to check locally at my Verizon and BestBuy as I do not have an Apple store local to me...
[doublepost=1537391188][/doublepost]

I haven’t had Verizon in years, but the same thing happened when I preordered the 5S. I had no choice but to reorder and accept a later delivery date. I guess some things haven’t changed.

Yup exactly what happened to me I had to reorder with a later date and are now trying to get the ship date to move back up to the 21st somehow or so they say...
[doublepost=1537391223][/doublepost]

Classic Verizon.

I have read a few horror stories over the years but never though it would happen to me the this is insane!
[doublepost=1537391299][/doublepost]

This type of thing happens every year. It is sad and you hope it does not happen to you.

I am honestly still in shock this even happened and still don't know whats gong to happen on the 21st!

 

[Renho]

According to the rep I spoke too it was an issue with the portal not processing upgrade or payment. Was then told to place a new order with a delivery date of Oct, 3rd then she would see about getting delivery date pushed up or bill credits tomorrow. Pretty ****** they just cancel orders instead of contacting me about it now my wife is pretty bummed.
[doublepost=1537249553][/doublepost]
It’s absolutely terrible instead of charging my card and processing my order like they did with many orders tonight they canceled it and put me in the back of the line...

just go to bestbuy, they have every color and config for walk ins on launch day still