My iPhone 4S had a problem where when a background GPS app was running the phone would hang or restart several times a day. I kept hoping it was a software problem, but when iOs 6 came out, it actually got worse. Since it was inside the warranty period, I exchanged it for a replacement with Verizon.
A month later I get a notice that they have "discovered water damage and corrosion" and so are not honoring the warranty on the phone. After a few days, I managed to get this picture out of them. They found dirt at the bottom of the charge port. (I wear a white powdery deodorant that gets down into my pockets and into things in my pockets, so I know exactly what it is. A blast of air would clean it out.)
I've talked with 3 people at verizon who are unable to say anything other than "the photo shows corrosion from water damage." The most recent person at first said it showed that the moisture sensor had tripped and when I said it should turn red, where was it, changed her story that it hadn't tripped but that the phone was corroded even though it hadn't been dunked in water. Then she told me that phones often get corroded from being in pockets.
Am I mistaken, or is the bottom of an iPhone charge port plastic? AFAIK an iPhone is plastic and aluminum, and the idea that a bit of moisture could corrode part of the case it patently absurd.
I guess I have no recourse here, but would be interested if someone has an idea.
Thanks,
Bruce
A month later I get a notice that they have "discovered water damage and corrosion" and so are not honoring the warranty on the phone. After a few days, I managed to get this picture out of them. They found dirt at the bottom of the charge port. (I wear a white powdery deodorant that gets down into my pockets and into things in my pockets, so I know exactly what it is. A blast of air would clean it out.)
I've talked with 3 people at verizon who are unable to say anything other than "the photo shows corrosion from water damage." The most recent person at first said it showed that the moisture sensor had tripped and when I said it should turn red, where was it, changed her story that it hadn't tripped but that the phone was corroded even though it hadn't been dunked in water. Then she told me that phones often get corroded from being in pockets.
Am I mistaken, or is the bottom of an iPhone charge port plastic? AFAIK an iPhone is plastic and aluminum, and the idea that a bit of moisture could corrode part of the case it patently absurd.
I guess I have no recourse here, but would be interested if someone has an idea.
Thanks,
Bruce
That pretty bad.
