Verizon iPhone 4S pre-order question

Discussion in 'iPhone' started by Steelers7510, Oct 7, 2011.

  1. Steelers7510 macrumors 6502

    Steelers7510

    Joined:
    Jan 29, 2010
    Location:
    Lake Tahoe
    #1
    Well I was luck enough to be able to upgrade two of the lines on my account to the brand new iPhone 4S last night via Verizon's website. I received my order confirmation email within minutes so I'm very happy about that, here is my issue. When I click on the "Check Order Status" link in the email and enter my order number I get this message "We have experienced technical difficulty while processing your order. Please contact Us." I don't know if I'm getting this message because I'm extremely anal and already checking my order status and not giving them a chance, or if there really is something else wrong. Is anyone else having this issue?
     
  2. amdmaxx macrumors member

    Joined:
    Feb 5, 2011
    #2
    Did they ask you to pick a new data plan (2/5/10 GB)?
    I tried to upgrade but they asked me to pick a new data plan. I said Heck no.. I am on unlimited now and should have been grandfathered in..

    You might want to call VZ and confirm your order..
     
  3. Thadon macrumors member

    Joined:
    May 28, 2010
    #3
    My order status says this also. I might give them a call today just to double check.
     
  4. EmbraceTheOne macrumors 6502a

    Joined:
    Aug 26, 2011
    #4

    Give it a day.

    I ordered from Verizon as well. Im trying to check my order status, For some reason My order number isn't working…

    idk :p
     
  5. Steelers7510 thread starter macrumors 6502

    Steelers7510

    Joined:
    Jan 29, 2010
    Location:
    Lake Tahoe
    #5
    Well I had a fairly complicated order. I was upgrading two lines at the same time and one of them i had to transfer the upgrade eligibility from another line. Maybe that has something to do with it? But to answer your question no I was able to keep my unlimited data. I emailed there customer service already because I don't feel like waiting on hold all day today.
     
  6. naples09 macrumors member

    Joined:
    Feb 3, 2011
    #6
    You need to use the pre-order number in your email, not the order number.
     
  7. newmacuser14 macrumors member

    Joined:
    May 29, 2011
    #7
    Mine says the same thing, dont worry about it. I called to see if there was an issue and the Verizon employee said it looks fine on his end, that it states that mine will ship next week. I bet all or more orders have the same message, so dont worry about it.
     
  8. Steelers7510 thread starter macrumors 6502

    Steelers7510

    Joined:
    Jan 29, 2010
    Location:
    Lake Tahoe
    #8
    AH HA you sir are correct. However, now it says my ship date is the 14th... I ordered at 2:59am I was definitely in the front of the pack. I hope that means expected delivery date...
     
  9. EmbraceTheOne macrumors 6502a

    Joined:
    Aug 26, 2011
    #9
    Here's what mine says.

    [​IMG]


    Holy moly. Small! Zoom in! It says my order has been received.
     
  10. naples09 macrumors member

    Joined:
    Feb 3, 2011
    #10
    It "should" arrive on the 14th. I ordered my wife's 4 from verizon in Feb and it arrived on launch day. Don't worry...and its just a phone! ;)
     
  11. Steelers7510 thread starter macrumors 6502

    Steelers7510

    Joined:
    Jan 29, 2010
    Location:
    Lake Tahoe
    #11
    Haha yeah I know I've just gotten caught up in the new iPhone euphoria. :D
     
  12. Tomasimo macrumors newbie

    Tomasimo

    Joined:
    Oct 8, 2011
    Location:
    NY
    #12
    Thanks naples09 - you were right. When I tried more preorder number not my order number I got:

    Here is the status of your Pre-order:
    We received your order and it is in process. Expected Ship Date: 10/14/2011

    I also called Verizon earlier today and they confirmed over the phone.

    :apple::D:apple:
     

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