I'm someone who trades phones a lot. It's free and I can play with new phones every once in a while. I always do the trades at Verizon corporate stores to avoid problems. 2 months ago, I had a galaxy note 2 that I traded at a Verizon store for the iPhone 5 I'm using now. I've been using it since then with no problems. Today I went to a Verizon store to trade again, back to a note 2. When trying to so the trade with the store associate, he said my phone had been reported lost or stolen after getting it in the trade. For some unknown reason the phone still works, but we obviously couldn't finish the trade. My phone still works fine for me, but apparently will not ever be able to used on anyone else's line. To most people, this probably doesn't matter. But to me, it's a problem for two reasons. One, I can never sell this phone for the value it would be if it were not reported lost or stolen. Secondly, I could never trade it for anything else or give it to any family member to use later or as a backup phone for myself. What would you do? Call customer service and ask for a new phone? Call and say something isn't working to get a warranty replacement? Just keep it? Just curious what your thoughts are. In my opinion, they owe me a new phone since they moved my esn number to lost/stolen AFTER they activated it for me.