Carrier Verizon iPhone 6 replacement iPhone call reception problem

[determined09]

Hello everyone
I have a replacement iPhone 6 and I work I the basement at my job. I've never had any problems with being able to Make a phone call while I'm in the basement until I got the replacement phone which I got from the Apple Store. I had that phone for two days and on one day it dropped 4 calls in 15 minutes My first phone was full price for the Apple Store and yes I have AppleCare also. Plus the person of the other end of the phone is having problems hearing me during the phone conversation Please advise. Thank you​

 

[Broadus]

Are you having any reception issues besides the basement?

 

[timeconsumer]

Hello everyone
I have a replacement iPhone 6 and I work I the basement at my job. I've never had any problems with being able to Make a phone call while I'm in the basement until I got the replacement phone which I got from the Apple Store. I had that phone for two days and on one day it dropped 4 calls in 15 minutes My first phone was full price for the Apple Store and yes I have AppleCare also. Plus the person of the other end of the phone is having problems hearing me during the phone conversation Please advise. Thank you​

If you go to Settings, then Cellular, what does it say for Enable LTE? If it says Voice and data it's possible the LTE signal isn't strong/reliable enough. If it only says data then perhaps your old phone had both enabled and the LTE signal was stronger. Either way I would try changing the setting there to see if you have better luck with one or the other.

 

[determined09]

If you go to Settings, then Cellular, what does it say for Enable LTE? If it says Voice and data it's possible the LTE signal isn't strong/reliable enough. If it only says data then perhaps your old phone had both enabled and the LTE signal was stronger. Either way I would try changing the setting there to see if you have better luck with one or the other.

I changed my settings to only data for LTE. It's a little better. This is a replacement phone or a mistake phone. lol. I'm sick damn phone. LOL It's one of those intentional locked phone.

Are you having any reception issues besides the basement?

Now that I think about it, Yes. I had four dropped calls in one day in 10 minutes. For the first time in my life with Verizon.

 

[Broadus]

Sounds like a problem phone. I wonder if there are any diagnostics that Apple can run to check receptivity.

 

[determined09]

Sounds like a problem phone. I wonder if there are any diagnostics that Apple can run to check receptivity.

Thanks for the tip. I'll do that this weekend.