Carrier Verizon iPhone 6 replacement iPhone call reception problem

Discussion in 'iPhone' started by determined09, Aug 11, 2015.

  1. determined09 macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #1
    Hello everyone
    I have a replacement iPhone 6 and I work I the basement at my job. I've never had any problems with being able to Make a phone call while I'm in the basement until I got the replacement phone which I got from the Apple Store. I had that phone for two days and on one day it dropped 4 calls in 15 minutes My first phone was full price for the Apple Store and yes I have AppleCare also. Plus the person of the other end of the phone is having problems hearing me during the phone conversation Please advise. Thank you ​
     
  2. Broadus macrumors 6502a

    Joined:
    Oct 26, 2011
    #2
    Are you having any reception issues besides the basement?
     
  3. timeconsumer macrumors 65816

    timeconsumer

    Joined:
    Aug 1, 2008
    Location:
    PNW
    #3
    If you go to Settings, then Cellular, what does it say for Enable LTE? If it says Voice and data it's possible the LTE signal isn't strong/reliable enough. If it only says data then perhaps your old phone had both enabled and the LTE signal was stronger. Either way I would try changing the setting there to see if you have better luck with one or the other.
     
  4. determined09, Aug 12, 2015
    Last edited: Aug 12, 2015

    determined09 thread starter macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #4
    I changed my settings to only data for LTE. It's a little better. This is a replacement phone or a mistake phone. lol. I'm sick damn phone. LOL It's one of those intentional locked phone.
    Now that I think about it, Yes.:( I had four dropped calls in one day in 10 minutes. :mad: For the first time in my life with Verizon.
     
  5. Broadus macrumors 6502a

    Joined:
    Oct 26, 2011
    #5
    Sounds like a problem phone. I wonder if there are any diagnostics that Apple can run to check receptivity.
     
  6. determined09, Aug 12, 2015
    Last edited: Aug 12, 2015

    determined09 thread starter macrumors 65816

    determined09

    Joined:
    Jun 9, 2009
    Location:
    North America
    #6
    Thanks for the tip. I'll do that this weekend.
     

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