Verizon Iphone Stuck on Itunes logo after trying update

Discussion in 'iPhone' started by iphoneIA, Apr 15, 2011.

  1. iphoneIA macrumors regular

    Joined:
    Jan 25, 2011
    Location:
    Iowa
    #1
    Need some help from all the smarter people out there then me. I was updating my Iphone 4 with Verizon to 4.2.7 when it got stuck on the Itunes logo and USB cord. It also gave me a 1602 error. Now Itunes will not recognize my phone. Any help would be great. I am having a little freak out moment right now.
     
  2. gdjsnyder macrumors 6502a

    gdjsnyder

    Joined:
    Apr 19, 2010
    Location:
    Swoyersville, PA
    #2
    Hi, I had a similar problem yesterday while updating. My iPhone got stuck in recovery mode and every time I tried to restore it I kept getting error code 1013. I called Apple after trying seven times and got escalated to a senior advisor. I was on the phone for over an hour, and she claimed I was not the first person to call about it happening.

    Needless to say we went through a lot of steps, and while I can't be helpful to you I would call Apple tech support as soon as you can. They will take care of you.
     
  3. iphoneIA thread starter macrumors regular

    Joined:
    Jan 25, 2011
    Location:
    Iowa
    #4
    Thanks for the advice. I put the phone into DFU mode and the computer saw it and I got it updated and working great.
     

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