Verizon LTE Voice Issues

Trey M

macrumors 6502a
Original poster
Jul 25, 2011
945
312
USA
So, I'm wondering about this issue I have recently experienced.

With the iPhone 6 came Verizon announcing that LTE voice is now live. I've had some issues with Verizon's LTE voice since then, however.

I'm haven't pinpointed the issue, but my theory is that your call is much, much more likely to drop when on an LTE call versus a 1X call. While (to my knowledge) the LTE call should automatically default to a 1X call when cell service goes from 1 bar to 0 bars, for example, it seems that this transition process switching over from LTE to CDMA is very glitchy and often times causes a dropped call.

I have always had bad service in my bedroom (1-2 bars max), yet I was able to make 1X calls with no issue anytime. However, since receiving my new iPhone 6 on Verizon, it seems that my dropped calls have become so frequent that it's concerning to me. I am sure it is a software issue, but it is a cellPHONE and I hope Verizon fixes this issue quickly as to make their new LTE voice relevant.
 
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Jades

macrumors 6502
Oct 15, 2012
317
51
I was waiting for the day this would happen. I was never confident in verizon's lte network and made comments about it in multiple forums. More people should be complaining and then verizon will finally wake up

For the meantime- best to wait for wifi calling, which verizon announced will be available in 2015
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,456
10,263
California
It says in the FAQ on Verizon's web page that VoLTE calls will not handoff to 3G. So if you are in an area that has spotty LTE coverage and LTE services goes away during the call, the call will drop since it can't handoff to 3G.
 

Trey M

macrumors 6502a
Original poster
Jul 25, 2011
945
312
USA
It says in the FAQ on Verizon's web page that VoLTE calls will not handoff to 3G. So if you are in an area that has spotty LTE coverage and LTE services goes away during the call, the call will drop since it can't handoff to 3G.
Wow, I wasn't aware of that. That really defeats the purpose of HD calling for me. Until they can do a seamless handoff, the feature is useless to me. And I suspect I'm not the only that that has just so-so LTE coverage where I live.
 

eternalife

macrumors regular
Jul 21, 2011
159
0
Same issue

I'm having the same issue. I'm dropping calls like crazy. At first I thought it was my brand new iPhone 6 until I remembered I activated voLTE. I turned it off and things have stabilized. Verizon is such a 'hack' company. Who on earth would implement a feature that just drops the call.
 

chrise2

macrumors 6502
Sep 17, 2012
454
10
This isn't new. This has been happening with their data since LTE came out. Data can't transition from LTE to 3G/1x. I'm guessing there's a technical reason for this. Verizon's answer will probably be to just make the network more robust so you have LTE everywhere. They're pretty close. In the NY area anyway. I was shocked when I finally got LTE (crappy LTE anyway) in my house. I live in a hole so all cell service isn't great.
 

apuddy

macrumors newbie
Sep 13, 2014
13
0
same issue

I was having the same issue here too, I live in San Antonio. Within 24hrs of turning on voice + data over LTE, it was switched back to data only. Probably dropped 9/10 calls before I realized it started with this setting change. Since switching back, no drops. Pretty disappointing since the call quality with VoLTE is pretty awesome when it works. I guess I just have to wait until the LTE network is more robust.
 

zzoomp09

macrumors 6502
Mar 18, 2012
336
105
nordern nu joizee
LTE and Verizon 3G/1x are incompatible network systems. LTE is GSM while Verizon's "old" network is CDMA.

I've read somewhere when AT&T is first testing this months ago, they are aware of the "handoff" issues when leaving LTE coverage to HSPA+ (3G/4G). Now those 2 are compatible networks and are still having issues, how much more for 2 incompatible systems.

I have TMobile and I can say that the handoff to/from LTE and HSPA+ (3G/4G) is seamless, as long as the signals are ok.
 

Diseal3

macrumors 65816
Jun 29, 2008
1,064
46
This is why Verizon made this opt-in. They get the guinea pigs that want to try something new and the people that don't know anything about it won't touch the option.
 

chrise2

macrumors 6502
Sep 17, 2012
454
10
Yeah, the voice quality is crazy awesome sometimes. Its a shame. I have the problem, but I left it on anyway. I don't like talking to people for very long and this is a good conversation ender.
 

MatthewStorm

macrumors 6502a
Oct 19, 2003
701
13
Chapel Hill
I live in a basement apartment in Brooklyn and I have LTE and 40mps download while tethered to my macbook. Call quality is crazy good, too. Too bad the phone is so buggy.
 

Weaselboy

Moderator
Staff member
Jan 23, 2005
30,456
10,263
California
Yeah, the voice quality is crazy awesome sometimes. Its a shame. I have the problem, but I left it on anyway. I don't like talking to people for very long and this is a good conversation ender.
Modern day version of paging yourself to ditch a call. I like it. :D
 

HolyGrail

macrumors 6502
Nov 21, 2010
381
105
Planet Earth
Verizon is such a 'hack' company. Who on earth would implement a feature that just drops the call.
I don't see how this is a issue. In some areas like mine it works great, an in others its a work in progress. This is why they enabled it. The question is more, why would you implement a volte feature on you're phone. Once you saw it was glitchy in you're area, and it was a work in progress, why didn't you just disabled it instead of complaining?
 
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