verizon missing 1gb data promo

ag29

macrumors 6502
Original poster
Oct 7, 2014
284
85
How many of you ordered an iPhone 6 or 6 plus before September 30 and got locked into the 1gb extra data promo, received phone and activated after Sept 30 and didn't get the extra 1gb as promised?
 

fanchee

macrumors 6502a
Nov 23, 2009
540
20
How many of you ordered an iPhone 6 or 6 plus before September 30 and got locked into the 1gb extra data promo, received phone and activated after Sept 30 and didn't get the extra 1gb as promised?
Me. I called a week or so ago and was told it would be reflected in my next billing cycle. Which is in 3 days. I'm watching for it and will call back in til I get it! The first rep told me I wasn't eligible since I paid full price for my phone. I politely told him that's not what my confirmation email stated, and asked to speak to a supervisor. She came on and immediately said the first guy was wrong, and it would show up next billing cycle.

My confidence level is low, but I'll fight for it.
 

ag29

macrumors 6502
Original poster
Oct 7, 2014
284
85
Me. I called a week or so ago and was told it would be reflected in my next billing cycle. Which is in 3 days. I'm watching for it and will call back in til I get it! The first rep told me I wasn't eligible since I paid full price for my phone. I politely told him that's not what my confirmation email stated, and asked to speak to a supervisor. She came on and immediately said the first guy was wrong, and it would show up next billing cycle.

My confidence level is low, but I'll fight for it.
They said the same exact thing to me and told me to wait for my next billing cycle! My billing cycle resets in 5 days. Let me know your results!

Hope it shows up suddenly on the next cycle, but sounds like bs honestly. From what I heard, it should of shown up immediately once the phone was activated.
 

sillywabbit

macrumors 6502a
Nov 10, 2012
592
4
I got mine add BEFORE I even got my phone activated, however, my speed sucks and I am supposed to be in an XLTE territory!

Slow as fook!!!

My cheapest tiered home internet is faster than Verizon XLTE!

 

fanchee

macrumors 6502a
Nov 23, 2009
540
20
You have to extend contract.
Interesting, because I read and reread the email confirmation I got when I purchased the phone at full price, and no mention was made of this. And I even discussed it with the supervisor, who again said the first guy was wrong and I would get the promotion on the next billing cycle. Like I said, my confidence level is low.
 

iMeMyPhone

macrumors member
Sep 14, 2014
34
11
About two weeks after activating the first phone in my group plan, I noticed that I didn't have the 1GB bonus, so I called VZW. The nice lady set up my account to receive the additional GB in the next billing cycle, which was two weeks out. She did credit my account $15 for the current billing cycle, which is how much it would cost me if I were to go 1 GB over my current allowance.
 

Resqu2

macrumors 6502a
Apr 23, 2011
756
176
I edged up, the data didn't show up so I called them, they said it would when I activated my new phone if I ever get it. I pointed out that it expired in 2 years from order date and I was 2 months from even getting a 6+, she agreed and added it while I was on the phone. Was a matter of principal for me as we never even go over 1gb in a month.
 

ama0219

macrumors member
Oct 13, 2011
76
2
Greensboro, NC
We ordered an iPhone 6 and a iPhone 6 plus. We paid full price for both. As soon as they were activated, our 2gb of extra data showed up on my Verizon. I mean immediately. We still have a year left on our contract.