Verizon one-time upgrade fee

[chrismac00]

The Verizon one-time upgrade showed up on my Apple order status page, along with the regular rate plan details that were shown during the order process. It was never shown while I was preordering.

Did this happen to anyone else?

 

[maflynn]

Call VZW, perhaps they'll take if off your bill

 

[chrismac00]

Call VZW, perhaps they'll take if off your bill

Will try tomorrow to see what they can do!

 

[willmtaylor]

Will try tomorrow to see what they can do!

Any follow-up on this?

 

[sviato]

Upgrade fees are such a money-grab I always call to get it waived

 

[Vdubguy18]

how do you get them to credit the upgrade fee back?

 

[willmtaylor]

how do you get them to credit the upgrade fee back?

1. Call/chat before signing a contract.
2. Explain why you're such a valuable/long-time customer.
3. Leverage the competition and tell them about your coworkers bragging on AT&T waiving upgrade fees.
4. Haphazardly suggest that even if they can't waive the fee, you'd settle for a future bill credit or something.

 

[Vdubguy18]

1. Call/chat before signing a contract.
2. Explain why you're such a valuable/long-time customer.
3. Leverage the competition and tell them about your coworkers bragging on AT&T waiving upgrade fees.
4. Haphazardly suggest that even if they can't waive the fee, you'd settle for a future bill credit or something.

Thanks, sounds like a win win.