Verizon one-time upgrade fee

Discussion in 'iPhone' started by chrismac00, Sep 14, 2014.

  1. chrismac00 macrumors 6502a

    Joined:
    Dec 17, 2007
    #1
    The Verizon one-time upgrade showed up on my Apple order status page, along with the regular rate plan details that were shown during the order process. It was never shown while I was preordering.

    Did this happen to anyone else?
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Call VZW, perhaps they'll take if off your bill
     
  3. chrismac00 thread starter macrumors 6502a

    Joined:
    Dec 17, 2007
    #3
    Will try tomorrow to see what they can do!
     
  4. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #4
    Any follow-up on this?
     
  5. sviato macrumors 68020

    sviato

    Joined:
    Oct 27, 2010
    Location:
    HR 9038 A
    #5
    Upgrade fees are such a money-grab :mad: I always call to get it waived
     
  6. Vdubguy18 macrumors member

    Joined:
    Feb 8, 2012
    #6
    how do you get them to credit the upgrade fee back?
     
  7. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #7
    1. Call/chat before signing a contract.
    2. Explain why you're such a valuable/long-time customer.
    3. Leverage the competition and tell them about your coworkers bragging on AT&T waiving upgrade fees.
    4. Haphazardly suggest that even if they can't waive the fee, you'd settle for a future bill credit or something.
     
  8. Vdubguy18 macrumors member

    Joined:
    Feb 8, 2012
    #8
    Thanks, sounds like a win win.
     

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