Verizon Replacement Phone

Discussion in 'iPhone' started by JakeT85, Nov 14, 2014.

  1. JakeT85 macrumors regular


    Jan 19, 2012
    Hey guys, I have a question about getting a Verizon replacement. I have an iPhone 6 that I ordered through our Verizon business account at work. The device shipped on October 16 and was activated October 20. I noticed today that my front facing camera had shifted off center and called Verizon to see if since I was in my 30 day return window (business account) if I should call apple or if Verizon would process a replacement.

    Verizon said that they would process the replacement since I was in my initial return period. They e-mailed me an order number and location number and the e-mail says they will notify me when my product has shipped. My question is has anyone ever gotten a replacement in the initial return period on a new device, and if so, is it a replacement/remanufactured phone through the carrier or do they send a completely new in the box phone and accessories?

    Curious because the phone new in box is on backorder and will not ship for a few weeks which is fine because my phone is usable as it is; however, I am on 8.1 for jailbreak and don't want the 8.1.1 update to come on the new phone so that I lose the jailbreak. Do they have white box replacements that they have a stockpile of for replacements or since I have an order number and was told I will be notified when it is available to ship does that mean most likely new and waiting?

    Thanks for any input.
  2. ssl0408 macrumors 65816

    Sep 22, 2013
    New York
    When Apple replaces a device within the 14 day return period and mails it to you, it is called an express replacement. The phone is a service unit which may or may not be new. It arrives in a white box without the accessories so it's not a retail unit. Unfortunately, I do not know how the carriers handle this, but it sounds like it's going to be new since you have an order number and the phone is currently backordered.

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