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iono11200

macrumors regular
Original poster
Mar 9, 2012
141
23
I can hardly believe that I am willing to shell out $1500.00 for 2 new phones and can't get Verizon to waive the upgrade fees. Has anyone else had any luck?
 

nanogirl21

macrumors 6502a
Sep 20, 2011
758
92
Midwest United States
I can hardly believe that I am willing to shell out $1500.00 for 2 new phones and can't get Verizon to waive the upgrade fees. Has anyone else had any luck?

My solution has always been to go to a local store towards the end of the month. I never pay upgrade or line activation fees around this time because the team is trying to meet their sales goals and get rid of inventory. Granted, I never get new phones around the holidays so I don't know how that would work with the new devices. Good luck!
 

maflynn

macrumors Haswell
May 3, 2009
73,682
43,732
I don't know how that would work with the new devices
It won't work, simply because if you don't buy the phones and pay the fees the person right behind you waiting for the next sales person will.

I've been successful in getting the fees waived but it was during a slow period, and the phones were not new by then.
 

USF813

macrumors regular
Sep 11, 2014
126
42
Tampa
I can hardly believe that I am willing to shell out $1500.00 for 2 new phones and can't get Verizon to waive the upgrade fees. Has anyone else had any luck?

Is it possible to buy directly from Apple and go on a carrier pre-paid plan? That’s what I’m doing and just using my existing AT&T sim to stay on the pre-paid plan I’m currently using.
 

sicariis

macrumors member
Feb 21, 2013
38
37
That's why I switched to Verizon Prepaid. No upgrade fees, administrative fees, or taxes. Bought my 8+ SG sim free from Apple, will be here tomorrow, swap the SIM, and life is good.

If I wanted the X though, id have to line up and then buy a Verizon model device-only, which would be an ordeal.
 

Strelok

macrumors 65816
Jun 6, 2017
1,471
1,721
United States
I remember Verizon used to NOT have this fee. I asked once why I need to pay it when they implemented it, the response was “everyone else does it too”. Lol.
 
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TravisPNW

macrumors 6502a
Sep 15, 2017
653
924
Renton, WA
Normally I'd rage over the $30 upgrade fee... but it was offset by the $275 trade in credit they gave me for my 2 year old 6s Plus.
 

bufffilm

Suspended
May 3, 2011
4,227
2,536
I remember Verizon used to NOT have this fee. I asked once why I need to pay it when they implemented it, the response was “everyone else does it too”. Lol.

I think all the main carriers nickel-n-dime us now.

All these one-time fees and other small charges...
 
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Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,533
At the iPhone hacks section.
You are surprised?
Its Verizon, they will make you feel you are privileged for lining up their pockets :D

I can hardly believe that I am willing to shell out $1500.00 for 2 new phones and can't get Verizon to waive the upgrade fees. Has anyone else had any luck?
[doublepost=1505915764][/doublepost]To be fair they're charging a made up fee for nothing.
Its pure greed when a customer buys a phone and sticks their sim inside and activates it himself then verizon wants to make billions with those "upgrade charges"

To be fair, Verizon don't really get those $1500
 
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willmtaylor

macrumors G4
Oct 31, 2009
10,314
8,198
Here(-ish)
I can hardly believe that I am willing to shell out $1500.00 for 2 new phones and can't get Verizon to waive the upgrade fees. Has anyone else had any luck?

My solution has always been to go to a local store towards the end of the month. I never pay upgrade or line activation fees around this time because the team is trying to meet their sales goals and get rid of inventory. Granted, I never get new phones around the holidays so I don't know how that would work with the new devices. Good luck!

exactly how much are verizons extra upgrade fees so I'm prepared when I get my X?

Don't ask a CSR to waive the fee. That's a hassle and they're discouraged from doing so. Instead, talk to a phone or chat CSR and politely but firmly remind them that you're a loyal customer with a choice. Ask them if there's anything they can do to help you out.

TYPICALLY, they can give you a bill credit to offset the upgrade fees. This is much easier for them to do and seemingly requires less accountability on their end.

Best of luck.
 

bufffilm

Suspended
May 3, 2011
4,227
2,536
Don't ask a CSR to waive the fee. That's a hassle and they're discouraged from doing so. Instead, talk to a phone or chat CSR and politely but firmly remind them that you're a loyal customer with a choice. Ask them if there's anything they can do to help you out.

TYPICALLY, they can give you a bill credit to offset the upgrade fees. This is much easier for them to do and seemingly requires less accountability on their end.

Best of luck.

Sound advice.
 
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kazmac

macrumors G4
Mar 24, 2010
10,101
8,654
Any place but here or there....
Don't ask a CSR to waive the fee. That's a hassle and they're discouraged from doing so. Instead, talk to a phone or chat CSR and politely but firmly remind them that you're a loyal customer with a choice. Ask them if there's anything they can do to help you out.

TYPICALLY, they can give you a bill credit to offset the upgrade fees. This is much easier for them to do and seemingly requires less accountability on their end.

Best of luck.

Thanks for this reminder.
 
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