Verizon says don't sleep with their express card in

[chrisandersen]

I was having problems on my new 15" macbookpro with the Verizon express card funking out when I closed the lid. Here is their response:

I apologize for any inconvenience you have encountered as a result of your laptop going to sleep, and causing any difficulties with accessing the Internet. Please know that the VZAccess Manager connection utility must be closed, and connections devices ejected/disconnected, before a laptop (Mac or PC) is put into sleep/hibernate mode. Stable operation is not guaranteed if the utility is open when a laptop is put into sleep/hibernate mode while connected. To be on the safe side, VZAccess Manager should be closed and the connecting device removed from the laptop before putting the laptop into sleep/hibernate mode.

Please note that by default many laptops go into sleep mode when the lid is closed.

 

[mkrishnan]

I didn't see any information on workarounds for this in a (very) quick search, but I did see that the problem has been noted as far back as 2006....

If this is a common problem, I would start an organized complaining campaign to Verizon. If there're executive e-mail addresses available, get people to start contacting them complaining. That's completely unreasonable -- the very use profile of cellular data cards make them one of the areas where being able to handle computer sleep/wake is the most important.... if they need to write a sleep hook script that uses launchd to deactivate the card before sleep and re-activate it, it shouldn't take them two years to write it.

 

[Rodimus Prime]

sounds like a typical hardware problem so what they can do software wise is very limited. This is more of an OSX windows problem than a verizon problem.

It needs to have its power removed from the device to prevent it from looking from cell phone towers and when connecting it glitches. I have seen glitches like that across multiple things and dealing with sleep mode.

 

[MBPDiva]

I have the Verizon Wi Fi card and VZAccess Manager running when my MBP hibernates. It awakens with no problem. There's a setting in System preferences under Network that allows you to define the behavior of your Verizon Wi Fi card when your MBP is in sleep mode.

Under Advanced > PPP:
Untick Prompt every __ minutes to maintain connection
Untick Disconnect if idle for __ minutes
and untick Disconnect when user logs out

Then you should be straight! 😎