I would like to take a minute to share my story/experience with all of you to see if anyone else had experienced this and if I was truly wronged during the process.
I am currently a college student at school and for four days had been unable to call any mobile phones with an area code from my hometown. Frustrated, I called Verizon support to help me. When I was transferred over to technical support, an agent told me he put a "tracer" on my line and to hangup with him and begin to call mobile numbers that I was having issues connecting with. After doing so, I never heard back from him so I went into my local Verizon store for assistance. After explaining the issue to them, the sales agents never heard of this problem either and told me exactly, "Let's try and replace your SIM card maybe it's just a faulty one." Desperate for a solution, I let then and it solved the problem.
When I got home fifteen minutes later, I began receiving emails from Verizon thanking me for switching to a 2GB data plan as well as alerts notifying I was over my 2Gb allowance by 5 gigs. Puzzled, I called Verizon support and explained to the agent that this must have happened when the sales agent switched my SIM card, and that he NEVER notified me, nor did I EVER sign anything stating I was agreeing to loose my data plan. Recognizing their mistake, the agent agreed that it was their fault and put in a request to put my unlimited data plan back on my line and instructed me to keep using my data because "it will be applied again in a few days."
After a few days had passed, my unlimited was never reapplied so I called Verizon back. A different sales agent told me my request had been denied and I could not do anything about it. I then went back to my local Verizon store and spoke with the manager, once again detailing what had happened and he told me there was nothing he could do. I called Verizon back for a third time, and they explained to me that it's a company policy that they DO NOT have to inform me my data plan would change if I got a new SIM card, and when I asked them to provide me with that policy, they refused to saying that are not aloud. I reapplied a request to have my unlimited data plan put back on and am awaiting an answer from "a team of 3-5 supervisors."
-How am I at fault for loosing my unlimited data plan if I was NEVER told I would and I NEVER agreed to nor did I sign ANYTHING like a new contract or renewal?
-How can Verizon have a "company policy" that they cannot share with the customer when it directly affects them?
Any help would be great.
I am currently a college student at school and for four days had been unable to call any mobile phones with an area code from my hometown. Frustrated, I called Verizon support to help me. When I was transferred over to technical support, an agent told me he put a "tracer" on my line and to hangup with him and begin to call mobile numbers that I was having issues connecting with. After doing so, I never heard back from him so I went into my local Verizon store for assistance. After explaining the issue to them, the sales agents never heard of this problem either and told me exactly, "Let's try and replace your SIM card maybe it's just a faulty one." Desperate for a solution, I let then and it solved the problem.
When I got home fifteen minutes later, I began receiving emails from Verizon thanking me for switching to a 2GB data plan as well as alerts notifying I was over my 2Gb allowance by 5 gigs. Puzzled, I called Verizon support and explained to the agent that this must have happened when the sales agent switched my SIM card, and that he NEVER notified me, nor did I EVER sign anything stating I was agreeing to loose my data plan. Recognizing their mistake, the agent agreed that it was their fault and put in a request to put my unlimited data plan back on my line and instructed me to keep using my data because "it will be applied again in a few days."
After a few days had passed, my unlimited was never reapplied so I called Verizon back. A different sales agent told me my request had been denied and I could not do anything about it. I then went back to my local Verizon store and spoke with the manager, once again detailing what had happened and he told me there was nothing he could do. I called Verizon back for a third time, and they explained to me that it's a company policy that they DO NOT have to inform me my data plan would change if I got a new SIM card, and when I asked them to provide me with that policy, they refused to saying that are not aloud. I reapplied a request to have my unlimited data plan put back on and am awaiting an answer from "a team of 3-5 supervisors."
-How am I at fault for loosing my unlimited data plan if I was NEVER told I would and I NEVER agreed to nor did I sign ANYTHING like a new contract or renewal?
-How can Verizon have a "company policy" that they cannot share with the customer when it directly affects them?
Any help would be great.
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