iPhone 11 Pro Verizon system error...ugh.

lykbutta

macrumors member
Original poster
Oct 16, 2014
90
81
FYI...i saw my order was still in processing (ordered at 7am central on release date) so I called earlier this evening. The nice rep told me “due to a system error your order was cancelled”. I was very upset. They never even let me know. I just happened to call because my order hadn’t moved to pending yet. They said they would place an order and they completed a “jump the line” request. They are saying I have the same ship date but I’m a bit nervous about it. Double check y’alls orders!!
 

Packers1958

macrumors 68000
Apr 16, 2017
1,513
1,978
South Dakota
Thank God I chose pay pal instead of entering CC info or using Apple Pay on the Verizon web site. Was super smooth. Mine has already shipped and I have a tracking number
 

lykbutta

macrumors member
Original poster
Oct 16, 2014
90
81
Last 3 years no issue. They said it was an internal issue, not billing issue. Very frustrating.
 

lykbutta

macrumors member
Original poster
Oct 16, 2014
90
81
Hello all. Thought I’d come back and give an update. After calling on Sunday I was pretty let down they had to rebuild my order. In my case it wasn’t an Apple Pay situation and it wasn’t a failed payment, their system just lost my order and it was cancelled. It was scheduled for the 27th all the way up until I woke up Tuesday morning to see a tracking number and the phone is sitting in Pennsylvania. Big kudos to Verizon for fixing it. I’m still upset they didn’t call me and I wouldn’t have known without calling myself, but water under the bridge. And I picked up the Apple clear case today...holy ^%## that’s the clearest case I’ve seen ever!!!
 
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Steve686

macrumors 68040
Nov 13, 2007
3,238
1,178
US>FL>Miami/Dade>Sunny Isles Beach>Condo
FYI...i saw my order was still in processing (ordered at 7am central on release date) so I called earlier this evening. The nice rep told me “due to a system error your order was cancelled”. I was very upset. They never even let me know. I just happened to call because my order hadn’t moved to pending yet. They said they would place an order and they completed a “jump the line” request. They are saying I have the same ship date but I’m a bit nervous about it. Double check y’alls orders!!

Funniest thing I have heard here at MacRumors. "Double check y’alls orders!!".

You know where you are?? Hehehe.

Double check??

Sheeeeeeeeeeeeeeeeeiiiiiiiiiiittttttt.

Everyone here has probably been hitting /command/r until they pass out since last Friday morning.

Well, hope you get your launch day phone. Good luck.