Their $800/$1000 trade-in value is inflated to contract your business for two years. There’s no way most of our phones are worth anything close to that. You’re more than welcome to trade in your phone for a “normal” value. I can get about $170 for my iPhone SE and get that value in full upfront if I wanted to. An iPhone 12 Pro could maybe net you around $600 (You’re probably better off selling it with a third party). Verizon can flip that phone for about $750 assuming you kept it in good condition (a lot of trade-in devices are not). Not to mention all of the shipping, processing, testing, and general labor that is involved in Verizon running a trade/refurb market.
Or… if you don’t want to settle for its realistic trade value or deal with some shady person on OfferUp, you can choose to contract for two years. But no one has a gun to your head, the choice is yours, you do what makes the most sense. And I think all major carriers do a pretty good job at explaining upfront how the credits work.
I could sell my fully paid off iPhone SE for $200, then buy an iPhone 13 pro for $1000, and my out of pocket would be $800 + taxes. But I know I’m sticking with Verizon for a while so I’ve chosen to get an inflated trade-in value of $800 in exchange for my promise of business for two years. Now my out of pocket is $200. Verizon offers me an option of saving $600 that I’ll gladly take. And then in two years I can do the same process and get an iPhone 15 Pro for nearly free again.
Not sure how this is hard to comprehend.