I have an old promotional family plan on verizon (Had it for about 10 years, customers for ~18 years). We used to be the typical new-every-2 upgrade people who got new phones or transferred upgrades and handed down phones to others on our plan. I was planning to wait on an upgrade until next years iphone (I am currently on a 6 plus) but curiosity got the best of me and I looked into upgrading. When I logged onto my verizon account I noticed 3/5 of our lines say "Upgrade at retail price" and 2/5 say "Upgrade Available". When I click on the upgrade available lines, it tells me I can upgrade at retail price, monthly payments, or 2 year contract price. The 2 year contract price for an iphone 7 is only $199.99 according to the upgrade page. The phones that say upgrade at retail price only list the full $649 price for the base iphone 7. I called verizon last week and they had no clue what I was talking about, they did away with contracts and upgrades are only available at retail price according to them. Im not sure if it was because we were on a 2 year contract and never used our "upgrade promotion" so it is still on there to be used. Have any of you encountered this before? Part of me wants to upgrade both phones if it lets me, on the 2 year promotional pricing. At the same time I will be purchasing next years phone, and if I can use it then I can make it another year with my 6 plus. I would just hate to wait and lose whatever promotion I have currently on there. If I send them my device for trade in I can essentially upgrade for free.