Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Verizon upgrade - lost unlimited and paid full price

P

PunchNPie81

macrumors newbie
Original poster
Jun 10, 2009
3
0
I paid full price for my iPhone 5 to keep unlimited yesterday. I received a txt stating I was close to using up my preallocated data this morning, logged into account and they had moved me to a 2gb plan. After talking to verizon they put in a feature request to have it added back in the next 3-5 days and that it was a glitch on their part.

The upgrade was from iphone 4 to iphone 5. You may want to verify on your account it didnt change.
 
did you order it online ? If you did then you have only yourself to blame since it listed your features in your order confirmation
 
I ordered it off the apple site, it said i had unlimited data on the apple site. Verizon admitted on the phone call this was a mistake on their part and did a feature request to add it back on.
 
ROLLTIDE1 said:
did you order it online ? If you did then you have only yourself to blame since it listed your features in your order confirmation
Click to expand...

Not his fault for a bad #1 company that can't even surf & talk running him out of unlimited.
 
PunchNPie81 said:
I ordered it off the apple site, it said i had unlimited data on the apple site. Verizon admitted on the phone call this was a mistake on their part and did a feature request to add it back on.
Click to expand...

To get features like that back they submitted a request to the former price plan team and you will be waiting at least a week before you hear back from them
 
Yeah heard of others not paying attention and losing unlimited. Another guy paid one month's bill b/c he didn't go near his 2gb but then next month he noticed but it was too late since he already paid one bill.

Anyway, I have surf and talk at the same time on Verizon... Galaxy s3 though haha
 
imeth said:
Not his fault for a bad #1 company that can't even surf & talk running him out of unlimited.
Click to expand...

:rolleyes: That's a cute argument and all but you can surf and talk on VZW but not with the iPhone. You can do it on the Nexus for sure.

OP, if its a glitch I assume they intend to fix it, right?
 
Unfortunately I think they'll be many people who will lose their unlimited data because of technicalities or doing the loophole wrong.
 
PunchNPie81 said:
I paid full price for my iPhone 5 to keep unlimited yesterday. I received a txt stating I was close to using up my preallocated data this morning, logged into account and they had moved me to a 2gb plan. After talking to verizon they put in a feature request to have it added back in the next 3-5 days and that it was a glitch on their part.

The upgrade was from iphone 4 to iphone 5. You may want to verify on your account it didnt change.
Click to expand...

I was told the same exact thing, and I also upgraded from the iphone 4 to 5. Did you order yours thru verizon or apple?
 
jessica. said:
:rolleyes: That's a cute argument and all but you can surf and talk on VZW but not with the iPhone. You can do it on the Nexus for sure.

OP, if its a glitch I assume they intend to fix it, right?
Click to expand...

Too bad me and a co worker did Speed Tests from the same server at the same place and the Nexus only got 9-11Mbps download and my iPhone 5 got 22-26 mbps download speeds.
 
Beezzy said:
Too bad me and a co worker did Speed Tests from the same server at the same place and the Nexus only got 9-11Mbps download and my iPhone 5 got 22-26 mbps download speeds.
Click to expand...

But the guy's argument was that VZW doesn't do surf/talk at the same time ... so yeah.
 
imeth said:
Not his fault for a bad #1 company that can't even surf & talk running him out of unlimited.
Click to expand...

Verizon's network supports talk and surf on both 3G and their LTE. The phone has to implement it. This has existed for something like 3 years now. Pretty much every LTE phone supports this since the Thunderbolt - however Apple chose to not add a third antenna to support this and has publicly stated it. This falls on Apple, not Verizon.

----------
Beezzy said:
Too bad me and a co worker did Speed Tests from the same server at the same place and the Nexus only got 9-11Mbps download and my iPhone 5 got 22-26 mbps download speeds.
Click to expand...

On a phone, anything over 8-10Mbps is going to be wasted unless you're tethering. Even 8-10 is probably a bit over the top.
 
CyBeRino said:
How the hell did you use almost 2GB in only three days?
Click to expand...

Although 2GB in a few days is not that difficult to do if you try, the usage gets compiled from the beginning of the billing cycle. For instance, I was about 10 days into my billing cycle when I activated the i5, and used about 1.5 GB up to that point. Once I activated, Verizon "erroneously" moved me to the 2GB plan and notified me I had used at least 50% of my data allowance for the month.
 
They tried to screw me too at the store level. Changed me to 2gb,just happened to be checking my account online the next day and caught it. called the store and they said that was the way it worked blah blah blah...had them transfer me to corporate and I had it changed back.
 
DesertSilver said:
Although 2GB in a few days is not that difficult to do if you try, the usage gets compiled from the beginning of the billing cycle. For instance, I was about 10 days into my billing cycle when I activated the i5, and used about 1.5 GB up to that point. Once I activated, Verizon "erroneously" moved me to the 2GB plan and notified me I had used at least 50% of my data allowance for the month.
Click to expand...

Ah, I see. They don't start counting from when you 'get' the plan, but rather count from the beginning of the month as if you had the plan already. Stinky.

(Though even then, 2GB is insane for a mobile device. I use my phone all the time and I barely break 500MB.)
 
mpossoff said:
Unfortunately I think they'll be many people who will lose their unlimited data because of technicalities or doing the loophole wrong.
Click to expand...

Yup. I would not be surprised to see it get worse the next few years.

"Would you like to keep or unkeep your kept data plan which was kept but we want to be unkept in case of being kept or not kept for unlimited data plans which are now unkept?"
 
so are you guys that had this problem saying that verizon already moved you back to your unlimited plan? If thats the case I need to call them back because they told me it was going to take some days to get it fixed.
 
Preordered on Apple App and showed I would keep my unlimited data buying at full price. Checked the night of the 21st after activation and MyVerizon showed I had changed my data plan to 2gb a month for $30. Called Verizon immediately, they apologized and switched me back to my grandfathered unlimited data at $29.99 a month. Just call Verizon, they will change it.
 
How to avoid this problem

It was posted by someone else in another thread, but I'll paraphrase.

Step 1) Purchase iPhone 5 at full price.
Step 2) Do NOT power on the iPhone 5.
Step 3) Log into your Verizon Wireless account via their website.
Step 4) Click on My Verizon > Activate/switch a device.
Step 5) Follow the on screen directions to enter your IMEI number.

Step 6) You will get prompted that you'll have changes to your plan--you're going from 3G to LTE.

Enter the ICCID number (20 digits) located on the back of your iPhone 5 box or on the SIM card. I took mine out to verify that it matched the number on the box.

When you see a list of data plans, it should automatically select the $29.99 unlimited web and email plan. Proceed to the next step. At the very end, it will tell you to power on your phone.

This is the only time when you should be powering up your iPhone 5 for the very first time.

I followed these steps and things went without a hitch. I did call a CSR to have them verify that I still had it in case there was a disconnect between what I saw and what they saw.
 
btye1 said:
so are you guys that had this problem saying that verizon already moved you back to your unlimited plan? If thats the case I need to call them back because they told me it was going to take some days to get it fixed.
Click to expand...

Immediately after getting off the phone with a Verizon rep, my online account showed I was back on unlimited data.

pure3d2 said:
It was posted by someone else in another thread, but I'll paraphrase.

Step 1) Purchase iPhone 5 at full price.
Step 2) Do NOT power on the iPhone 5.
Step 3) Log into your Verizon Wireless account via their website.
Step 4) Click on My Verizon > Activate/switch a device.
Step 5) Follow the on screen directions to enter your IMEI number.

Step 6) You will get prompted that you'll have changes to your plan--you're going from 3G to LTE.

Enter the ICCID number (20 digits) located on the back of your iPhone 5 box or on the SIM card. I took mine out to verify that it matched the number on the box.

When you see a list of data plans, it should automatically select the $29.99 unlimited web and email plan. Proceed to the next step. At the very end, it will tell you to power on your phone.

This is the only time when you should be powering up your iPhone 5 for the very first time.

I followed these steps and things went without a hitch. I did call a CSR to have them verify that I still had it in case there was a disconnect between what I saw and what they saw.
Click to expand...

This is great info, but unfortunately many people will not see these instructions until they're already dealing with this issue.
 
DesertSilver said:
Immediately after getting off the phone with a Verizon rep, my online account showed I was back on unlimited data.

yep i just got off the phone and a different rep changed me immediately back to unlimited, i'm good to go now.



This is great info, but unfortunately many people will not see these instructions until they're already dealing with this issue.
Click to expand...

thanks for everyone's help
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back