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VERY MAD AT APPLE right now!!!

frostiex

frostiex

macrumors regular
Original poster
Apr 15, 2010
146
38
Calgary
SO I woke up right at 1AM PST to order my Gold 5S in Calgary.
Called just 5 mins ago to change my case color. and I Specifically ask this will not change my queue right? and the confirmation was a yes. So they change my order for me. The next thing I notice in my App. My entire order was canceled.

Then within 1 min deciding what to do. they called me and said my order is now canceled by accident and I have to place a new order and will be on the queue AGAIN! So I am extremely pissed.

has this happened to anyone before?
 
frostiex said:
SO I woke up right at 1AM PST to order my Gold 5S in Calgary.
Called just 5 mins ago to change my case color. and I Specifically ask this will not change my queue right? and the confirmation was a yes. So they change my order for me. The next thing I notice in my App. My entire order was canceled.

Then within 1 min deciding what to do. they called me and said my order is now canceled by accident and I have to place a new order and will be on the queue AGAIN! So I am extremely pissed.

has this happened to anyone before?
Click to expand...

no because I know to never funk with the order once it is placed for that exact reason. should have just swapped the case at an apple store when it arrived. :( sorry man.
 
That sucks. That is why I order the phone by itself every time. I almost added the dock to my order but left it off so it doesn't dork up my order somehow.
 
Apple has never been able to modify orders after they are placed. You should have ordered the case separately or just waited to exchange the case for another color.

It sucks, but that's how Apple works unfortunately.
 
This has happened before and frankly, if it were me waffling on the color of the accessory, I would just swap it in store. It's not that big of a deal to me.

You have to realize that half of the people you talk to probably don't even know what they're talking about. Next time, stick with your order and fix the accessory issue later.
 
frostiex said:
SO I woke up right at 1AM PST to order my Gold 5S in Calgary.
Called just 5 mins ago to change my case color. and I Specifically ask this will not change my queue right? and the confirmation was a yes. So they change my order for me. The next thing I notice in my App. My entire order was canceled.

Then within 1 min deciding what to do. they called me and said my order is now canceled by accident and I have to place a new order and will be on the queue AGAIN! So I am extremely pissed.

has this happened to anyone before?
Click to expand...

Rule #1. For midnight launch, you wake up at midnight, not 1am :)
Rule #2. Always order accessories separately.
Rule #3. Never change or alter your original order.

Not following those 3 rules can lead to heartbreak and misery.
 
Sigh...I have learned my lesson. :(
I really shoul dhave change the color in store after...never though of that...

Just just got off the phone with the Manager. They are going to try and expedite my order because of their mistake. He would call me on sunday and tell me what status it would be at. and he is going to leave a open discount for me when I am to order my MBP retina or a new iPad (when the new one is released)

So I am hoping this can be fixed soon.
 
frostiex said:
Sigh...I have learned my lesson. :(
I really shoul dhave change the color in store after...never though of that...

Just just got off the phone with the Manager. They are going to try and expedite my order because of their mistake. He would call me on sunday and tell me what status it would be at. and he is going to leave a open discount for me when I am to order my MBP retina or a new iPad (when the new one is released)

So I am hoping this can be fixed soon.
Click to expand...

What the hell were you thinking man
 
CrAkD said:
no because I know to never funk with the order once it is placed for that exact reason. should have just swapped the case at an apple store when it arrived. :( sorry man.
Click to expand...

This is so true! With all that is going on don't mess with your order, EVER!
I feel for you man.
 
frostiex said:
SO I woke up right at 1AM PST to order my Gold 5S in Calgary.
Called just 5 mins ago to change my case color. and I Specifically ask this will not change my queue right? and the confirmation was a yes. So they change my order for me. The next thing I notice in my App. My entire order was canceled.

Then within 1 min deciding what to do. they called me and said my order is now canceled by accident and I have to place a new order and will be on the queue AGAIN! So I am extremely pissed.

has this happened to anyone before?
Click to expand...

Sorry to hear that bud.
Well, the case should have been placed in a separate order. Usually if someone wants to change colors of a device or case that is also in the order, the order had to be cancelled. That was the way it was when I bought my iPad with a Smart Case. However, best of luck to you getting one as soon as possible!
 
kevroc said:
Rule #1. For midnight launch, you wake up at midnight, not 1am :)
Rule #2. Always order accessories separately.
Rule #3. Never change or alter your original order.

Not following those 3 rules can lead to heartbreak and misery.
Click to expand...

Excellent rules.
 
Last year I ordered both a 5 and a cable together, but the cable pushed back the order to two weeks even though the 5 was for launch day delivery.

Called Apple and they cancelled the cable and luckily my 5 switched back to a launch day delivery, so it can be done. Will definitely order the phone separately next time.
 
kevroc said:
Rule #1. For midnight launch, you wake up at midnight, not 1am :)
Rule #2. Always order accessories separately.
Rule #3. Never change or alter your original order.

Not following those 3 rules can lead to heartbreak and misery.
Click to expand...

Sounds like the Soup Nazi! :D
 
frostiex said:
I know...it just kinda defeats my purpose of waking up during my sleep to do this...
Click to expand...

I know, it sucks. I've woken up early to book dining reservations at Disney World only to be denied, so I know the feeling.

But relax. Breathe. Be thankful that you have the employment and income to even afford an iPhone.
 
kevroc said:
Rule #3. Never change or alter your original order.
Click to expand...
We saw too many threads last year for the very same thing. Never, Ever change your order otherwise you'll be placed at the end of the virtual line, it doesn't matter what the person on the phone states, don't do it.

I feel for the OP, though, that bites :(
 
maflynn said:
We saw too many threads last year for the very same thing. Never, Ever change your order otherwise you'll be placed at the end of the virtual line, it doesn't matter what the person on the phone states, don't do it.

I feel for the OP, though, that bites :(
Click to expand...

Yep.

I saw someone mention in a thread the other day to order your iPhone by itself and then place a separate order for any accessories.
 
My 4 year old son would not make this mistake ;) Never, ever, never change a placed order on the launch day when the madness is all over. You should have ordered a new case separate and return the other one. That is the reason a retrun policy is in place: to return!!!!! :eek:
 
kevroc said:
Rule #1. For midnight launch, you wake up at midnight, not 1am :)
Rule #2. Always order accessories separately.
Rule #3. Never change or alter your original order.

Not following those 3 rules can lead to heartbreak and misery.
Click to expand...

Nice. (Although he did follow Rule #1... 1AM MST = 12AM PST)

I'm more shocked that he had avaliablity on the gold iPhone in Canada. I logged in at 12:00 PST and all gold models were all showing October the second I saw them.
 
TheKrs1 said:
Nice. (Although he did follow Rule #1... 1AM MST = 12AM PST)

I'm more shocked that he had avaliablity on the gold iPhone in Canada. I logged in at 12:00 PST and all gold models were all showing October the second I saw them.
Click to expand...

Wait, what? His post said

"SO I woke up right at 1AM PST"

No worries, moving on...
 
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