Okay, so I have to ask a question and see what ideas you have.
So I got my beautiful new 6S Plus in the mail today. Turned it on and it wants to activate a number that's not mine. Whoops!
I called Apple and they transferred me to a tech so said everything was messed up on the backend with the info coming from Verizon; that the number I was seeing was someone else's number but the phone itself was registered to me. They told me to call Verizon.
I called Verizon support three times. Each time they tried something different. First they said something got blocked in the switch, no problem, its fixed. That did not fix it. The second time they said it was an IMEI problem as the SIM did not match the IMEI. Perfect, switched all that. Done. Still didn't work. Third time they said the network wasn't updated nor was it syncing to Apple's backend. Fixed that. Still didn't work. Went to a Verizon store on the urging of my third Verizon rep. They tried reinputting the phone into their system, swapped SIM, you name it...nothing worked. The poor, flabbergasted Verizon guy finally said phone was defective, take back to Apple.
The Apple store nearest to me doesn't have Genius Bar appts until Tuesday. I called Apple back and the guy on the other end was not the most helpful as he tried to have me do the Express Replacement, which I less than politely declined because I wasn't paying $30 to replace a defective phone. I want to replace it at an Apple Store but I MUST have my phone for work. Verizon reactivated my old phone...sort of...but now its constantly telling me its not activated.
Anyone have any luck getting into Apple for an appointment when no appointments are available, especially when its a defective product? Or anyone have any better ideas? Thanks!
So I got my beautiful new 6S Plus in the mail today. Turned it on and it wants to activate a number that's not mine. Whoops!
I called Apple and they transferred me to a tech so said everything was messed up on the backend with the info coming from Verizon; that the number I was seeing was someone else's number but the phone itself was registered to me. They told me to call Verizon.
I called Verizon support three times. Each time they tried something different. First they said something got blocked in the switch, no problem, its fixed. That did not fix it. The second time they said it was an IMEI problem as the SIM did not match the IMEI. Perfect, switched all that. Done. Still didn't work. Third time they said the network wasn't updated nor was it syncing to Apple's backend. Fixed that. Still didn't work. Went to a Verizon store on the urging of my third Verizon rep. They tried reinputting the phone into their system, swapped SIM, you name it...nothing worked. The poor, flabbergasted Verizon guy finally said phone was defective, take back to Apple.
The Apple store nearest to me doesn't have Genius Bar appts until Tuesday. I called Apple back and the guy on the other end was not the most helpful as he tried to have me do the Express Replacement, which I less than politely declined because I wasn't paying $30 to replace a defective phone. I want to replace it at an Apple Store but I MUST have my phone for work. Verizon reactivated my old phone...sort of...but now its constantly telling me its not activated.
Anyone have any luck getting into Apple for an appointment when no appointments are available, especially when its a defective product? Or anyone have any better ideas? Thanks!
