Very Pleasant Live Chat Experience

Guitarboy315

macrumors member
Original poster
Mar 15, 2011
31
0
Philadelphia, PA
After trying to decide what MacbookPro to get, I used the "Live Chat" feature on the side of the ordering screen.

I talked to an Apple Rep and explained what I'd be using my Mac for and that I was between the high end regular 15 inch MacBook Pro and the lower end Retina MacBook Pro. The Rep had a lot of knowledge (especially about Logic which is what I had questions about) and suggested I go with the regular 15 inch which I was surprised about because I thought he would try to talk me into a more expensive, newer Mac.

It was awesome Apple customer service support in my opinion and I encourage you to chat with them if you are on the fence.
 

MimiHome

macrumors newbie
Jun 8, 2012
27
0
Live chat can be a wonderful thing for the customer. It allows the ability to talk to someone who is real without having to use the phone to call.

Glad you had a really nice experience with live chat!
 

ECUpirate44

macrumors 603
Mar 22, 2010
5,750
8
NC
Apple's goal is to find solutions for their customers, not piss them off by getting them to spend more than they need to. It's a good strategy for repeat business.
 

Dun Properly

macrumors member
Nov 10, 2011
56
0
After trying to decide what MacbookPro to get, I used the "Live Chat" feature on the side of the ordering screen.

I talked to an Apple Rep and explained what I'd be using my Mac for and that I was between the high end regular 15 inch MacBook Pro and the lower end Retina MacBook Pro. The Rep had a lot of knowledge (especially about Logic which is what I had questions about) and suggested I go with the regular 15 inch which I was surprised about because I thought he would try to talk me into a more expensive, newer Mac.

It was awesome Apple customer service support in my opinion and I encourage you to chat with them if you are on the fence.
I love hearing positive customer service stories.

I imagine there is much more profit for Apple in the regular 15" Macbook Pro than the Retina. Especially considering the price difference is negligible with equivalent options.
 
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