I know that on forums most people only bother to post with issues. That being said I do love my macbook, iPhone, iPods, etc., so this isn't a total bash just an observation. During the big weekend of 3G my macbook keyboard and trackpad died. Called support and after the usual hoo-ha try this, etc., it still didn't work. Before calling I also tried some steps I was told to try from this site, and I appreciated that advice. No go, had to send it back as I have no store nearby and no time to schlep it around. Got the box, back to repair, back to me in about 5 days. And...it doesn't work. Nobody at their repair center in TN apparently bothered to turn it back on after replacing the keyboard/top case assembly. So another call and it goes back again after re-trying the same steps tried the first time. Nice QC. I am OK with something "breaking" but fix it right and fix it right the first time. Shame on them as this is a laptop I use from home so I don't have to commute to work everyday. Oh yeah, it was also covered in grease smudges, even on the "new" keyboard.