Resolved Very strange iPhone 4 issue.

[AndrewR23]

This is my moms iPhone 4.

Attached are 2 screenshots. For some reason without WIFI, it won't send any emails. Or download any apps at all. Full bars and Full 3G.

Everything works fine with WIFI. But there is no WIFI at her work.

The email she uses is surewest.net
https://forums.macrumors.com/attachment.php?attachmentid=312308&stc=1&d=1321411377

https://forums.macrumors.com/attachment.php?attachmentid=312309&stc=1&d=1321411377

The email is just an example. It won't send ANY emails to any email address.

Also, it won't download any apps no matter what size they are.

 

[Applejuiced]

Might need a restore and setup as new.

 

[tremlock]

try turning off cellular data, waiting 15-30seconds then turning back on

 

[verwon]

Does she have the setting on to download apps and such over 3G? Looks like it might be off, it was off on my phone by default.

 

[PhoenixMac]

I think download apps on 3G is default off on all iphones

 

[AndrewR23]

I think download apps on 3G is default off on all iphones

It was off. Turned it on. Still won't work.

We did resolve the Surewest issue. The SMTP was smtp.surewest.com when it was suppose to be smtp.surewestauth.com

 

[saving107]

I think download apps on 3G is default off on all iphones

Apps over 20MB have to be downloaded over WiFi, but Half.com is only 4.4MB.

 

[AndrewR23]

Apps over 20MB have to be downloaded over WiFi, but Half.com is only 4.4MB.

Yeah which is very strange it will not install. Did a full restore.

 

[saving107]

Did a full restore.

You already did or you are in the process?

 

[FreakinEurekan]

For some reason without WIFI, it won't send any emails... It won't send ANY emails to any email address.

This is an issue with her ISP. Their SMTP (outbound email) server will only accept emails from within their own network, i.e. it will work when she's on wifi at home (on her own Internet connection) but not elsewhere. Need to contact the ISP and see how they want it configured, probably a change in the iPhone settings to enable authenticated SMTP.

 

[AndrewR23]

This is an issue with her ISP. Their SMTP (outbound email) server will only accept emails from within their own network, i.e. it will work when she's on wifi at home (on her own Internet connection) but not elsewhere. Need to contact the ISP and see how they want it configured, probably a change in the iPhone settings to enable authenticated SMTP.

Yup, that was the issue.

As for the app store issue, we restored the phone and started everything brand new. Worked the 2nd time. Strange issue.