Okay so i'll just give some background. I don't know how this happened or what's going on so if anyone has had a similar experience buying online (or just wild guesses) let me know.
I got a rebate card from Cingular for buying a phone and i wanted to get the Strangers With Candy complete series DVD set. So i bought it on buy.com through Google Checkout. I'd never heard of it but it is basically you have a Google account through gmail and use them as a middleman with certain websites through ordering... you pay them and they pay the site, in this case buy.com... i got a discount for trying it so i figured what the heck).
At any rate, that was April 14th. The site said it would ship within like 24 hours and it had been 9 days (total maximum time it should have taken to get the box to me) so i emailed them. They told me that apparently the item is not available anymore from the vendor and my order would be canceled, yet i felt like if i hadn't emailed them they would not have known and i'd have been shafted because of this miscommunication. I expressed this back and in email to their customer service (as well as disgust with their disorganization and loss of customer confidence, figuring i might be able to get something out of it for their error) and got nothing but a generic response. I was refunded my money but had yet to spend it on the rebate card so it sat there.
Fast forward to today, where i receive 2 emails in my gmail inbox. The first was this message: (#1 uploaded image). It basically told me that the item had shipped, gave confirmation #, etc.
That kinda confused me because i had been sent an email confirming that my order was canceled by buy.com, and a refund included from the google checkout. Then the second email read like this: (#2 at bottom). As you can see, it included the breakdown of the pricing which shows a total of "$0.00" and the item has shipped.
Did i get the DVDs for free? Do you think this is an error on their part, miscommunication between Google Checkout and Buy.com? Or could this be purposefully done by Buy.com to satisfy my complaint?
EDIT: Just to let you know, those images were the best screens i could get, so a bit of the messages are cut off... they look exactly like the original messages i got when the purchase was still going on to confirm the order, etc. I censored the names of other people, myself, address, and order #s just in case...
I got a rebate card from Cingular for buying a phone and i wanted to get the Strangers With Candy complete series DVD set. So i bought it on buy.com through Google Checkout. I'd never heard of it but it is basically you have a Google account through gmail and use them as a middleman with certain websites through ordering... you pay them and they pay the site, in this case buy.com... i got a discount for trying it so i figured what the heck).
At any rate, that was April 14th. The site said it would ship within like 24 hours and it had been 9 days (total maximum time it should have taken to get the box to me) so i emailed them. They told me that apparently the item is not available anymore from the vendor and my order would be canceled, yet i felt like if i hadn't emailed them they would not have known and i'd have been shafted because of this miscommunication. I expressed this back and in email to their customer service (as well as disgust with their disorganization and loss of customer confidence, figuring i might be able to get something out of it for their error) and got nothing but a generic response. I was refunded my money but had yet to spend it on the rebate card so it sat there.
Fast forward to today, where i receive 2 emails in my gmail inbox. The first was this message: (#1 uploaded image). It basically told me that the item had shipped, gave confirmation #, etc.
That kinda confused me because i had been sent an email confirming that my order was canceled by buy.com, and a refund included from the google checkout. Then the second email read like this: (#2 at bottom). As you can see, it included the breakdown of the pricing which shows a total of "$0.00" and the item has shipped.
Did i get the DVDs for free? Do you think this is an error on their part, miscommunication between Google Checkout and Buy.com? Or could this be purposefully done by Buy.com to satisfy my complaint?
EDIT: Just to let you know, those images were the best screens i could get, so a bit of the messages are cut off... they look exactly like the original messages i got when the purchase was still going on to confirm the order, etc. I censored the names of other people, myself, address, and order #s just in case...
