Viber help :(

Discussion in 'iOS Apps' started by chloe007, Aug 14, 2013.

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  1. chloe007, Aug 14, 2013

    chloe007 macrumors newbie

    Joined:
    Aug 14, 2013
    #1
    Up until around 48 hours ago, Viber was working grand on both 3g and Wifi on my iPhone 5.

    Now it has stopped working completely and will not send a text and when I try to calls says 'there seems to be a problem connecting to Viber's service'. This is on both wifi and 3g.

    Internet works fine otherwise as do all other apps. I deleted and reinstalled Viber and now it can't even sync my contacts.

    I'm in London and my sister is in Texas for medical treatment and it was my only way of contacting her.

    I would be so grateful for any help!
     
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  2. Viber, Aug 20, 2013

    Viber macrumors 6502

    Viber

    Joined:
    Dec 10, 2010
    #2
    Hi,
    I am an official representative from Viber Media.

    Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a ʺsimpleʺ data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

    In order to verify this, we recommend to:
    1. Test Viber on a few different WiFi networks, and see that it works fine.
    2. Contact your cell company and confirm this with them.

    For any other questions/concerns, please don't hesitate to contact us.
    Viber Team
     
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