video card replacement (by apple)

[martinchivers]

I hear that Apple are replacing some video cards, free, out of warranty. How do I establish, which model video card I have fitted, in my machine?

The effected card is....
AMD Radeon HD 6970M video card

Fitted to 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors.

Mine is a 2.8 GHz intel core i5. But I have 50% left hand side, dark screen. Spoken to Apple, who deny there is a "known problem", but this is well documented on the net & very common.

Maybe clutching at straws, but if the card could be replaced, there is a possibility that it will rectify my problem or that Apple will see that its a big issue & replace my monitor.

Thanks guys (as ever!) Martin

 

[liquorice]

Have you checked if your serial number is in the list ?

 

[martinchivers]

I havent seen a list. Just a posting on a forum, with the models listed.

 

[Dirtyharry50]

I hear that Apple are replacing some video cards, free, out of warranty. How do I establish, which model video card I have fitted, in my machine?

The effected card is....
AMD Radeon HD 6970M video card

Fitted to 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors.

Mine is a 2.8 GHz intel core i5. But I have 50% left hand side, dark screen. Spoken to Apple, who deny there is a "known problem", but this is well documented on the net & very common.

Maybe clutching at straws, but if the card could be replaced, there is a possibility that it will rectify my problem or that Apple will see that its a big issue & replace my monitor.

Thanks guys (as ever!) Martin

Can you provide links where this stuff is documented? I have a 27" iMac with this card and no issues currently after more than a year of frequent gaming. So I am not presently concerned with it but I am curious about it where it is the one I own in my mid-2011 iMac.

This is the first I have heard of any issues with the 6970m and I visit this forum daily and have for over a year now as well as the gaming forum on MacRumors. Somehow, if this was a frequent problem I would expect it would be posted about often here but I have not seen that. I'm not saying you are wrong but I'd like to see your sources for this if you don't mind.

 

[martinchivers]

no problem.........

http://support.apple.com/kb/TS5167

I am taking my mac into Apple on Tuesday. Hope they take pity on me!

 

[RCAFBrat]

The MacRumors article had more useful details about effectivity:

The affected iMacs contain serial numbers with the last four characters of DHJQ, DHJW, DL8Q, DNGH, DNJ9, DMW8, DPM1, DPM2, DPNV, DNY0, DRVP, DY6F, or F610.

I presume this information is accurate.

 

[martinchivers]

Cheers. Mine isn't one effected. But taking it in on Tuesday, so we will see.