As you can see in the video my camera is non functional. I have done a hard reset and the issue will not go away. Anyone else having this problem?
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VIDEO: iPhone 7 Plus Camera Issue - Anyone else's doing this?
- Thread starter dillonm
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Every Apple Store near me doesn't have any appointments until Friday. I wonder if they'll help me if I walk in and show that this phone is brand new. My job requires lots of picture taking, and I can't wait three days to get this fixed.
I'm certain they will. Apple loves returns, and you have a very obvious issue. You could just walk in. You may have to wait, but they will probably make an effort to squeeze you in if you explain your issue is critical to your job.
To narrow down hardware or software, try a third party app. Instagram, snapchat or something else. See if that also does it.
The camera does work when using Snapchat. That mean its software? I have restored and reset, and it still does it
Correct. If the camera works and doesn't do the same stutter, it's a software glitch. You'll want to restore the phone, install iOS 10.0.1 and setup as new and see if it does it. If you've already done that, something else is going on.
Yes, every Apple store I have visited has least one table with staff just for walk ins.
Took it into Apple. They fit me in, and have a new phone ordered for me. Said it will arrive in a couple days
I think video recording in snap chat is just a screen recording of the "camera viewer".
I had this exact same problem and recently contacted Apple and confirmed they are having alot of cases of faulty telephoto lenses and because it is within 14 days of purchase you can walk into a store no appointment required with your receipt and they must replace it
