VIDEO: iPhone 7 Plus Camera Issue - Anyone else's doing this?

Discussion in 'iPhone' started by dillonm, Sep 20, 2016.

  1. dillonm macrumors regular

    Joined:
    Mar 31, 2008
    #1
    As you can see in the video my camera is non functional. I have done a hard reset and the issue will not go away. Anyone else having this problem?

     
  2. McPhallus macrumors regular

    Joined:
    Mar 3, 2011
    #2
    Has to be a hardware issue. Get thee to thy nearest Apple Store.
     
  3. dillonm thread starter macrumors regular

    Joined:
    Mar 31, 2008
    #3
    Every Apple Store near me doesn't have any appointments until Friday. I wonder if they'll help me if I walk in and show that this phone is brand new. My job requires lots of picture taking, and I can't wait three days to get this fixed.
     
  4. McPhallus macrumors regular

    Joined:
    Mar 3, 2011
    #4
    I'm certain they will. Apple loves returns, and you have a very obvious issue. You could just walk in. You may have to wait, but they will probably make an effort to squeeze you in if you explain your issue is critical to your job.


     
  5. AbSoluTc macrumors 68040

    AbSoluTc

    Joined:
    Sep 21, 2008
    #5
    To narrow down hardware or software, try a third party app. Instagram, snapchat or something else. See if that also does it.
     
  6. dillonm thread starter macrumors regular

    Joined:
    Mar 31, 2008
    #6
    The camera does work when using Snapchat. That mean its software? I have restored and reset, and it still does it
     
  7. AbSoluTc macrumors 68040

    AbSoluTc

    Joined:
    Sep 21, 2008
    #7
    Correct. If the camera works and doesn't do the same stutter, it's a software glitch. You'll want to restore the phone, install iOS 10.0.1 and setup as new and see if it does it. If you've already done that, something else is going on.
     
  8. dillonm thread starter macrumors regular

    Joined:
    Mar 31, 2008
    #8
    I tested it on Periscope, and it stutters on that app as well. Weird
     
  9. AbSoluTc macrumors 68040

    AbSoluTc

    Joined:
    Sep 21, 2008
    #9
    Yeah, have apple check it out.
     
  10. burgman macrumors 65816

    burgman

    Joined:
    Sep 24, 2013
    #10
    Yes, every Apple store I have visited has least one table with staff just for walk ins.
     
  11. dillonm thread starter macrumors regular

    Joined:
    Mar 31, 2008
    #11
    Took it into Apple. They fit me in, and have a new phone ordered for me. Said it will arrive in a couple days
     
  12. iBreatheApple macrumors 68020

    iBreatheApple

    Joined:
    Sep 3, 2011
    Location:
    Florida
    #12
    I think video recording in snap chat is just a screen recording of the "camera viewer".
     
  13. Dandandan65 macrumors newbie

    Dandandan65

    Joined:
    Sep 1, 2016
    Location:
    Australia
    #13
    I had this exact same problem and recently contacted Apple and confirmed they are having alot of cases of faulty telephoto lenses and because it is within 14 days of purchase you can walk into a store no appointment required with your receipt and they must replace it
     
  14. dillonm thread starter macrumors regular

    Joined:
    Mar 31, 2008
    #14
    My replacement phone is doing the EXACT same thing, and I set it up as a new phone. Do I have the worst luck ever getting two faulty phones? Or is this a software glitch only affecting some users?
     
  15. ShadowYYZ macrumors 6502a

    ShadowYYZ

    Joined:
    Sep 12, 2016
    Location:
    Tulsa Oklahoma
    #15
    Dang, I need to take mine in I just have a static noise..
     

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