Video problem on IPad Air 2 HELP!!

[Billy95Tech]

Ever since I had a very accidental drop(landed on the side, not flat on the screen) on my IPad Air 2 with out the case on couple days ago.

Now when I ever play videos in the IPad videos app sometimes the video will pause and start playing again and sometimes the video goes fast forward or it be in slow motion with out me even touching the screen!!!!

I have never had this problem before I accidentally dropped my IPad Air 2.


Can someone help me please and how to fix the video problem I'm am having??? Will a hard reset fix it??? Or do I have to take it back to PC World(place I bought the IPad) and get it repaired?

 

[Badrottie]

Try hard reset to see if it will fix..or try other video apps might work better.

 

[WarcraftWidow]

You likely damaged or loosened a connection inside the iPad. But as the above poster suggested, a hard reset won't hurt.

 

[CaptMarvel]

Didn't you just purchase your Air 2? Still within the 30 days? Hard reset or exchange it.

 

[Billy95Tech]

Ok some great news!!

I did a hard reset on my IPad and the video problem is gone!!

So it was not the digitizer(touchscreen) after all!!

 

[Billy95Tech]

Unfortunately the video problem(pausing, fast forwarding, goes in slow motion with out me even touching the screen) is back despite doing a hard reset!!

 

[Badrottie]

Unfortunately the video problem(pausing, fast forwarding, goes in slow motion with out me even touching the screen) is back despite doing a hard reset!!

Time to visit Apple Genius. They are exciting to see you again.

 

[Billy95Tech]

Time to visit Apple Genius. They are exciting to see you again.

Well i bought the Ipad Air 2 at PC World so i take it back there and hopefully they fix it or replace with another Ipad!!

 

[Badrottie]

Well i bought the Ipad Air 2 at PC World so i take it back there and hopefully they fix it or replace with another Ipad!!

Okay hope everything will work out for you good luck.