Videos App - shared movies thumbnails not displayed

Discussion in 'iOS 10' started by off_piste, Apr 23, 2017.

  1. off_piste macrumors 6502a

    Oct 25, 2015
    My daughter's iPad 3 running 9.3.5 under my wife's account has movies linked from my iTunes account via family sharing. However, they don't show up in the videos app unless I hit download from the store. They'll then either be displayed with the thumbnail if fully downloaded or look like a greyed out rectangle if there's not enough room.


    My issues are:

    Why do the thumbnails not display?
    Why does the cloud symbol not show when the movie isn't on the device?
    Why does the movie thumbnail go away when I delete a downloaded movie (to recapture space) but sticks around for other movies (my wife's account/movies)?
    Why can't I stream movies from these grey thumbnails?

    Anything I can do to get around these issues instead of going through the convoluted process of going to the store, switching users, downloading, etc? My daughter can't navigate all that.
  2. off_piste thread starter macrumors 6502a

    Oct 25, 2015
    So I'm guessing this is the expected behavior. Disappointing if that's the case.
  3. Defender2010 macrumors 68030


    Jun 6, 2010
    Make sure 'show iTunes purchases' is switched on in settings-videos

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