My daughter's iPad 3 running 9.3.5 under my wife's account has movies linked from my iTunes account via family sharing. However, they don't show up in the videos app unless I hit download from the store. They'll then either be displayed with the thumbnail if fully downloaded or look like a greyed out rectangle if there's not enough room. My issues are: Why do the thumbnails not display? Why does the cloud symbol not show when the movie isn't on the device? Why does the movie thumbnail go away when I delete a downloaded movie (to recapture space) but sticks around for other movies (my wife's account/movies)? Why can't I stream movies from these grey thumbnails? Anything I can do to get around these issues instead of going through the convoluted process of going to the store, switching users, downloading, etc? My daughter can't navigate all that.