Videos sent to me show up black

Discussion in 'iPhone Tips, Help and Troubleshooting' started by juturna67, Sep 14, 2016.

  1. juturna67 macrumors newbie

    Joined:
    Sep 10, 2014
    #1
    My girlfriend recently purchased the Galaxy Note 7. When she texts me(iPhone 6s) videos, the video is pitch black with only the audio playing. How do I fix this?
     
  2. iThingsGurl macrumors 6502a

    iThingsGurl

    Joined:
    Dec 3, 2014
    Location:
    Canada
    #2
    The Note 7 is probably sending videos in a format not supported by iOS for playback. She can either convert the video format or (and I'm not completely sure about this) upload the video to Google Drive and Share it with you.

    On a side note, I hope your girlfriend is not using the Note 7 anymore. If she is, she must get it replaced/returned ASAP. Its a hazard.
     

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